LG Bluray Home cinema return? repair or replace? help

chezybezy

im rather at a loss what to do im suffering with a problem with my LG HB405SU home cinema system. my best guess is that maybe the bluray laser is failing. it keeps ejecting bluray discs with error check disc. this is on blurays that previously worked no problem. dvds seem ok and the surround sound is working fine.
(http://www.avforums.com/forums/all-one-systems/1271204-lg-hb405su-12.html for full details)

my warranty (if its a year) ends in june. i love the system. but can not find any anywhere. i purchased form argos so im not sure if i will get a choice but should i try and get a refund? replacement? or try get LG to repair it (hopefully they wont send it back without doing anything! or scratching it all to hell)?
but due to it only having 2 months left i worry that if they do fix it that itll happen again and 2 months may not be long enough to see if it does it again.
argos have nothing in stock that even comes close to the spec so that would be fun explaining when/ if they try offer me an alternative.
if they refunded me i have a real problem trying to figure out what to go for.
i guess argos will say contact lg who in turn will say return to argos or send and we will try repair?

help?!

callistris

Pack the whole thing up in the box it came with and return it with your receipt to Argos, who will attempt a repair as it's within it's 12 months warranty.

If upon return the problem comes back or is still there, you are still entitled to have it looked at again even if now outside of the warranty period as the problem existed prior to the warranty expiring.

Personally if you get offered a refund, take it and go to Richer Sounds and look at getting a separates system as in amp, speakers and blu ray player.
This would give you you a far better sounding system than you currently have and if something fails, you're not in the position of having to replace the whole lot again as the item you have is no longer available.

dsavvy83

callistris wrote: »

Pack the whole thing up in the box it came with and return it with your receipt to Argos, who will attempt a repair as it's within it's 12 months warranty.

If upon return the problem comes back or is still there, you are still entitled to have it looked at again even if now outside of the warranty period as the problem existed prior to the warranty expiring.

Personally if you get offered a refund, take it and go to Richer Sounds and look at getting a separates system as in amp, speakers and blu ray player.
This would give you you a far better sounding system than you currently have and if something fails, you're not in the position of having to replace the whole lot again as the item you have is no longer available.

I second that, if you get a refund, come back here so we can advise you on a nice blu-ray surround sound system hehe

chezybezy

thanks for the great replies i felt more settled reading your suggestions (its been a rough week electronically so was disheartened (still am - even more so now!).

unfortunately the person i was unlucky enough to have deal with my return was rude arrogant and unhelpful so its going back for repair via them and not LG (which concerns me big time!) its not the adherence with policy that's my problem its the way it and any questions i asked were dealt with. the accusatory line about my warranty is about to expire and the tone used was the most irksome (it has over 2 months!!!)

so its going back and hopefully it might even be fixed. i have heard of them not even repairing it and just sending it back as is. not to mention scratching them to hell. just concerned that the problem will reoccur i have no faith. and believe me its always me it happens to. i wouldn't mind but i take real good care of my stuff (to the point of obsessive).

when i asked how long will the repairs normally be covered for i was told 30days maybe. when i asked does that add on to whats left of my warranty etc i was told abruptly no and once the warranty is out then ill just have to bin it!

anyone have any idea how long after i can expect them to (re)fix it if the same problem reoccures after the warranty expires? just hope nothing else goes wrong!

just feel i should have pushed ill arrange the return with lg direct myself as then i might feel that it might get fixed! but was told they have to arrange the return and that i have no other option.

i feel i have totally lost faith in the company (surprise there!) and my once adored piece of equipment. just a shame i didnt get someone on a good day it would have made all the difference.

i also realise to hope for a refund was unlikely - but with everything that transpired today with them im left thinking i just wish i hadn't bought the thing let alone used them. However in the past with a faulty phone i had i was refunded no question and i had that nearly 8months so thought it might be possible. Shame as the family was getting excited at the possibility that something could sound even better!

forgive the rant i had to vent somewhere.:o

so i guess i will update if when it ever returns and if its fixed.

dsavvy83

Horrible customer service from what you described.

did you take pictures of it before you gave it in?

I use to work at a samsung repair centre and we normally had a good turn around time, but what takes time are the ordering of the parts, depending what part needs replacement, could take up to 4 weeks or longer, if LG have it in stock only a couple of days.

I hope it all goes well, soon as you get it back at the store check it in front of the person handing it back, i would even ask them to set it up to see if it plays a blu-ray, only if they have the facility to do that there. If you see any marks that were not there i would make a fuss ask to see the manager. But only if it is a genuine new mark on the unit. just give it a good once over before you leave the store.

chezybezy

Finally got it back this weekend.
i asked for a copy of the sheet sent with it which details 'apparently' what has been done. The dvd and bluray drive has been replaced (each with a serial number next to - hence my apparently above there a combo drive not separates). But it seems to be working so fingers crossed!

now do i use it like a mad man and play everything i can get my hands on due to the warranty due to run out soon to ensure its fixed? more concerned as it did not have that much use before the problem occurred. or do i just use it as normal? im concerned the above approach may add abnormal use and wear and tear on the equipment.

any thoughts ideas or suggestions please?

oh and i checked it over in front of them and they also had a look. its come back fine. i did ask if they could test it in store but was told no. i even took my own cable and bluray with me as i know they have tvs out and usually one in use.

Finally thanks for all the help so far, you guys never fail to impress me with your kindness and supportiveness and depth of knowledge.