Dell Basic Warranty - Next Business Day. Any advise and customer experiences?

manulike

I have just bought a Dell laptop with a Business Warranty called
"Dell Basic Warranty - Next Business Day"
Does anyone have experience with dealing with Dell and could you please explain what this actually means?
Thanks!

neilwoods

Could allways look on the site for the definition.

http://www.dell.com/content/topics/segtopic.aspx/services/services_warranty_glossary?c=us&l=en&cs=04

manulike

Thanks, Neil
I purchased the Small Business 3 year standard option.
Could it possibly be this Basic Hardware Support
There was no mention on the purchase agreement as to ON SITE repair - so what is actually meant by the "next business day"?
As this is the common option for all refurbished laptops bought on the Dell Business Outlet, I am hoping that there are many of you out there with this same warranty?

Notmyrealname

With Lenovo it is next day on site and they do turn up the next day.

donny-gal

I took out the 3 year business warranty on my previous Dell laptop, it was an offer for it which I bought it, but proved brilliant, they even came out to me in Spain and replaced a HDD, it was really outside of the 3 years, but less than 1 year than a previous HDD error, by the way I could get at my data, but kept giving an error message. Made me smarten up on backup
DG

manulike

So far, my Dell delivery, promised to take 5 working days, is now been put back a further five days...
A fair few internet forums seem to suggest that Dell very rarely keep to their "next day" promise...

macman

Business day means what it says-if you phone Monday to Thursday, it will be the next day. if you phone Friday, it will be Monday.
I assume it's a Americanism of 'working day'.