Hotmail email account Blocked - help

lovingtescoforever

hello, my hotmail got blocked after it was hacked into and unfortunately I can't unblock it as the email code they are sending to, is for an email address I haven't used in years :(

Anyone know any solutions? Or will it be impossible to unblock without the code.

Laura_Browne

Fill in this form and Microsoft might help you out with it. If you dont remember the way to your old email account, then i think this is the only way.

http://windows.microsoft.com/en-us/windows-live/get-support?selectedproduct=Windows+Live+ID&selectedissue=I%20am%20having%20trouble%20signing%20in&productKey=wolmain

Hope that link works (had to navigate the stupid help site for it lol)

EDIT: I think you have to be signed in to windows live before it'll work. So sorry if this doesnt help at all

m5rcc

Laura_Browne wrote: »

Fill in this form and Microsoft might help you out with it. If you dont remember the way to your old email account, then i think this is the only way.

http://windows.microsoft.com/en-us/windows-live/get-support?selectedproduct=Windows+Live+ID&selectedissue=I%20am%20having%20trouble%20signing%20in&productKey=wolmain

Hope that link works (had to navigate the stupid help site for it lol)

EDIT: I think you have to be signed in to windows live before it'll work. So sorry if this doesnt help at all

You need to be signed in to the account that the OP has no access to. Brilliant! :money:

Laura_Browne

Yeah, thats lame. Try any of these. If none of this works, then someone else plz pick this up to help as ill be out of ideas.

Try the Hotmail Password Reset page. If that fails try the Windows Live ID Validation page.

Has your Hotmail account been hacked and/or compromised? Report a security vulnerability to Microsoft

If none of the above links are a possibility for you go to the Windows Live Account Validation page.

The links available at the security vulnerability page are the best chance to regain control of your account.

You can also e-mail [EMAIL="abuse@microsoft.com"]abuse@microsoft.com[/EMAIL] and [EMAIL="secure@microsoft.com"]secure@microsoft.com[/EMAIL] if someone else has control of your account.

Additional online troubleshooting steps are on the Microsoft account compromise page: http://windowslivehelp.com/solution....f-145b951dcb41

When you contact Microsoft directly also include as many subject lines from your email account as possible.

Please keep in mind that there is no guarantee that Microsoft will be able to help you.

After getting your account back immediately change your password, security question & answer, and your alternate email address.

To change your security question and answer go to Options -> More Options -> View and edit your personal information

Im_just_careful

it worked for me once.

I had a similar problem but it was possible to still create accounts with the former email provider.

I registered my old disused address once more and then I could get the password recovery email.

pogofish

lovingtescoforever wrote: »

Anyone know any solutions? Or will it be impossible to unblock without the code.

Take the opportunity to move to a quality email provider.

lovingtescoforever

pogofish wrote: »

Take the opportunity to move to a quality email provider.

Very true tbh.

Thank you Laura_Browne
I've filled this form in - https://account.live.com/acsr - validation.
hopefully it will help *fingers crossed*