Shoppers discount and rewards - Claiming it back

baza52

13000 wrote: »

I can understand that it maybe comes across as a little strong. Being subtle isn't my best skill.

My real beef is the fact that we where not even away of recieving any offers or opt out emails.

Did your wife enter a valid email address when subscribing?
Im sure they will be able to tell you the email address they were sending the emails to.

adonismurphy

My wife hadn't realised she'd been paying £10 a month for 33 months!!! When we challenged them, they offered 3 months compensation which we refused. We then sent an email stating the following:

'Dear Sir/madam,

I have identified today that £10 has been taken monthly from my bank account since 2009. I have since called your Customer Service Department today and they have explained that this was due to ticking a box whilst purchasing items from M and M Direct in order to receive a further £15 Discount from my next order. Your Representative has also explained to me that i was then signed up for a further 30 days for a free trail, thereafter i would have £10 a month withdrawn from my bank account.

I would like to clarify with you that i never knowingly signed up to this service. I have never received any confirmation or reminder of this service and the exact terms that i have apparently agreed to. I have checked my email history to confirm this. You will see from your records that i have never used, or attempted to use your discount service during this period.

Thank you for the offer of a refund you have made so far in relation to the last 3 months subscription, however, i respectfully demand the remainder of my subscription to be credited to my account within 21 days of the date of this email. I have sought Legal advice and I must inform you that if the remainder of the refund is not made within this stated period I will start proceedings in the County Court in order to recover the remainder of the monies. In addition, I will add to it any costs that I may incur as a result of this claim, ie the court costs.

If you do not honour my claim and i am left to with no option to have to take legal action, i will also ensure that i share my experience with the Office of Fair Trading, MoneySaving Expert, Watchdog, M and M Direct and other internet forums.

Regards

...'

They then offered us 6 months compensation. Again, we refused and then a few days later they sent us the full £330. I think we were luckier than most, I think our email helped our cause!!!