Hsbc ppi

grubsup

Hi im needing some advise please, i sent of my letter to hsbc at the address given in the thread here three weeks ago, Ive heard nothing yet and ive just looked today and theres another address for them , should i sent of another letter to the new address thanks for any help

amersall

Was it this address?.
HSBC, Regulated Sales Complaints
120 Redcliff Quay,
Redcliff Street,
Bristol,
BS1 6HU

If it was then give them a ring and ask if they received your complaint.

[Deleted User]

grubsup wrote: »

should i sent of another letter to the new address thanks for any help

No, if you've sent it to the address Amersall posted above then that is already the correct one.
Did you sent your letter by recorded delivery? If so, use the Post Office Tracker to see if it was definitely received.
Hopefully, you'll get an acknowledgement letter shortly. Do bear in mind the two Bank Holidays either side of this weekend.

janimo69

It took approx 4 weeks for HSBC to confirm they had received my initial letter and tell me it would take up to a total of approx 8 weeks before they could provide me with an answer.

I had my payout letter on Thursday last week for over £12,000 and they went back approx 11yrs for a graduate loan I had taken out and had rehashed it 5 times in that timespan. I was stunned to say the least.

Hang in there. The address I corresponded with was called Regulated Sales Complaints in Bristol for HSBC, as Amersall posted above

Keep posting as to how you get on.

grubsup

Hi thanks for all your help i posted it to 8 canada square london i think it was there head office thanks .

grubsup

Hi i sent it off to 8 canada square london i think its there head office do you think another letter should go to the other address, thanks

[Deleted User]

grubsup wrote: »

Hi thanks for all your help i posted it to 8 canada square london i think it was there head office thanks .

Although not the correct address, I feel sure it will have been forwarded. Don't send again just yet I think...