Epson printer won't print - help please

jan.t

santer wrote: »

If you click start then run, type services.msc then wait for the services box, listed alphabetically is the print spooler running and set to automatic start?

Sorry I know my way a little bit around my laptop but a bit lost now
when I click start, I don't have the option to click 'run' (I used to on a old vista laptop) in accessories, there is an option for 'comand prompt' is that the same thing? and then are you saying I should find and change 'print spooler' to automatic start?

jan.t

So am I right in saying that
1. I should re install the printer using the disk.
2. I should install latest drivers from Epson
3. Try and set the print spooler to automatic start

Is that the right order? sorry to sound a bit thick

santer_2

You need to install everything you need from the disc, then no need for anything from Epson, then check the print spooler

The driver is the important one and the disc may offer some type of guided or automatic install, if so, choose that option

If you need to reset the print spooler, restart the PC to check it does start automatically

jan.t

santer wrote: »

You need to install everything you need from the disc, then no need for anything from Epson, then check the print spooler

The driver is the important one and the disc may offer some type of guided or automatic install, if so, choose that option

Ok I will do that now, but one last question incase you go when I install the disk and it gets to the bit where it says 'plug in usb, wait 2 mins to find printer' when it doesn't find it, do I carry on with the installation without that bit if that makes sense?

santer_2

Have the USB cable connected to the PC and the printer but check the printer is off when you start the installation

When the installer says connect the USB lead, switch the printer on, you should hear bing bong or whatever you want to call it from the PC and bottom right should show new hardware found, if so, wait a minute then top left should say printer found etc.

ROY47

I have just had the same nightmare with my desktop computer and hp printer

I did everything allready suggested but it still would not work

searched the internet for ideas and the first one worked ...

shutdown the computer , unlpug the mains completely (not just switch off)

plug the mains back in ........................... and

It worked first time

took me 4 days of deleting , uninstalling , re installing , updating drivers etc. to no avail

such a simple fix for mine ! got to be worth a try

jan.t

I'm glad I'm not the only one that has had this problem I searched the
internet too but didn't find any answers. Thanks will try unplugging everything now and starting again

jan.t

santer wrote: »

Have the USB cable connected to the PC and the printer but check the printer is off when you start the installation

When the installer says connect the USB lead, switch the printer on, you should hear bing bong or whatever you want to call it from the PC and bottom right should show new hardware found, if so, wait a minute then top left should say printer found etc.

Thanks I shall try all that now and let you know in a bit, thanks again for all your help

jan.t

santer wrote: »

Have the USB cable connected to the PC and the printer but check the printer is off when you start the installation

When the installer says connect the USB lead, switch the printer on, you should hear bing bong or whatever you want to call it from the PC and bottom right should show new hardware found, if so, wait a minute then top left should say printer found etc.

Well I've done all of that, but didn't hear a bing or a bong ! nothing showing new hardware, nothing saying printer found either. Message says
" the product can not be recognized"
"Abort - cancel installation of the printer drive and start the next item"

I put 'run' onto the start menu and the ' printer spooler' is set to automatic

Any suggestions please?

ROY47

http://www.google.co.uk/search?client=opera&rls=en&q=trying+to+install+printer+the+product+can+not+be+recognized&sourceid=opera&ie=utf-8&oe=utf-8&channel=suggest

try anyone of those ?