Homebase - shambles

Arthurian

Deleted.
Reason - after 4 incompetents, finally managed to get through to a competent Irish lady in head office customer service. Feeling much calmer now, thank you.

getzls

Takes us Irish.:D

davemorton

? so why delete the thread, update it instead, then it isnt a wasted link.

Arthurian

OK - without going into a long and boring story, it would be helpful for others to know that Homebase have had a problem with their online ordering system. When I checked my order on their 'order tracking' web page, it showed my item had been delivered, which was wrong. They knew about the problem but hadn't thought to update their website to inform customers there was a problem. In my case, this resulted in many phone calls, compounded errors, and broken promises, but I hope that now my order is OK.

arcon5

It's also about time MSE cleared up their act, they make it far too easy for people to delete/edit posts for a long time after posting