Faulty used car.

poppasmurf_bewdley

jerczu wrote: »

Yep I am fed up with it and really don't want it anymore. There are other faults in there of which I'm probably not aware. The clutch and flywheel was replaced but it still is not a smooth gear change. I had enough of it in a months time I owned it this would be the fourth time I put it to the service dept to deal with issues I found. I am pretty sure I can find a better car for the monies I paid.

Reading that tells me that you've decided the car is not for you, and that you made a mistake buying it, so you're hoping the dealer will have it back.

To say "There are other faults in there of which I'm probably not aware" really is a nonsense.

I have to tell you that I've had brand new cars that have been more trouble than yours and none of them were replaced as not up to merchantable quality.

Mr_Toad

forgotmyname wrote: »

They should notify you at the beginning of the call that its being recorded. A formal complain can be made if they told you this during or after the call.

That's wrong.

You are allowed to record calls and you don't have to tell people as long as the recordings are not passed on to third parties. So, if the call is used purely as proof of who said what to who then they have done nothing wrong.

You can request the recording under the terms data protection act.

Call centres who play the "Calls may be recorded....." do not do so because of any legal issue. They do it as a courtesy and to let people know that if they are abusive, racist or lie during a call it might come back and bite them. People tend to be a lot less abusive if they know they are being recorded.

http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm