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shared ownership

Some advice please

We are buying a new build shared ownership property in swindon, with a housing association and having a few problems regards the snagging list.

The two main problems are as follows:

Garden at the rear of the house keeps flooding due to clay soil and the fact that the garden slopes towards the house/patio area. Now they did put some sort of drainage in to try and help this but its not working.

When it rains hard, the patio area and grass will have a inch of water sitting on it, we would like to use this as the main way in and out of the house as are parking space is at the back of the house but this is out of the question when you have kids in tow as well.

The other issue is the step at the front of the house which is above the top of door sill and not square to it and looks a real eye sore.

when we pointed it out on the inspection day, water was getting in side the house under the frame as the dpc was showing.

They have cut the dpc back and filled the gap with mastic and inch thick all the way along the bottom of the frame which looks really crap, the step is still not square to the house ( at least 2 inches out over 2 meters) which is very noticeable. The mastic was done by the HA not the developer.

The height of the step being above the sill, is so say to provide level access, (something they had to do to get a grant of the goverment apparently) which is fine! but, thes step is to slabs wide and you then get a 8 inch step down on to the path out of the garden. So to my mind this is not level access.

We are due to exchange any day and the ha are saying that they have spoken to the developer and are both in agreement that they have done above and beyond what they should of.

To be honest we have found the HA very unhelpful from day one when they lost all our records (bank statments, wage slips, id ,ect ect) when they did find them they put the blame on some poor temp, lol.
They also have tried to force us to give notice on our current home 4 weeks ago, good job we didn't as we are still waiting. They won't even let us speak to the developer saying it dosn't work like that.

So what would you do?

Thanks Paul
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