Dulux/ICI

adandem

I bought a large tub of brilliant white paint a couple of months ago and when I cam to use it again, the paint had gone a brownish colour despite mixing it well.

I phoned ICI today. I waited around 30 minutes for someone to pick up my call. I then spoke to a member of staff who couldn't have sounded less bothered and said I must have contaminated the paint!
As he was speaking to me it was clear he was eating, at the end of the call I mentioned this and he didn't deny it.

I know my paint problem might be boring to him but that's the nature of his work surely and he could have at least pretended to be bothered!
Rant over;)

sandyrosie75

This was on Watchdog and we have had the same problem, email them and they will email you a form to fill in and supply evidence (receipt, sample of paint or photo of paint work affected etc) then they should issue you with a voucher for paint to rectify the problem.
Apparently the non drip gloss doesn't have this problem.

adandem

Thanks, my BIL told me about this yesterday but my paint is emulsion and I think the problem was with gloss? I maybe wrong though:o

sandyrosie75

Yes it was the gloss, and I made a mistake it is the quick dry gloss that shouldn't have this problem