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Praise for Currys. Yes... PRAISE!
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balmk
Posts: 624 Forumite
It doesn't happen often so, here's to a job well done.
Ordered an HP laptop from them online on Thursday to get 5% back via TCB and 5% off via discount code, which was delivered Friday. Booted the machine up, but the CD drive wouldn't open.
I spoke to a very helpful Know How guy on the phone who talked me through how to open it manually.
As the manual eject didn't work either he put me straight through to customer services where the first statement was "Sorry about this - would you like us to pick it up, or do you want to swap it at store; they have 3 in stock at your local Currys".
As store is only 2 minutes away I took it in and with no fuss or bother, the chap checked it in, sent off to the stock room for a replacement, and I was on my way in 10 minutes with a fully functioning model.
I have to say I was expecting to be forced to jump through hoops to get it swapped out, but I was very pleasantly surprised.
Ordered an HP laptop from them online on Thursday to get 5% back via TCB and 5% off via discount code, which was delivered Friday. Booted the machine up, but the CD drive wouldn't open.
I spoke to a very helpful Know How guy on the phone who talked me through how to open it manually.
As the manual eject didn't work either he put me straight through to customer services where the first statement was "Sorry about this - would you like us to pick it up, or do you want to swap it at store; they have 3 in stock at your local Currys".
As store is only 2 minutes away I took it in and with no fuss or bother, the chap checked it in, sent off to the stock room for a replacement, and I was on my way in 10 minutes with a fully functioning model.
I have to say I was expecting to be forced to jump through hoops to get it swapped out, but I was very pleasantly surprised.
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