Card charge without authorisation - help!

Funkyfreddy

JuicyJesus wrote: »

Why should you get to offset the cost of a ticket on one train against the price of an entirely different train to an entirely different place?

Errr...indeed why should you, couldn't agree more hoewever where in the OP's original post does it say they got on a train to a different destination/place than they intended ?

They got on the wrong train but we don't know if it was the wrong train completely or the wrong service to the correct destination. I took it to be the latter but of course could be wrong.

FF

inmypocketnottheirs

bengal-stripe wrote: »

OP bought the previous tickets on-line, quite possibly using the same card.

And....?

I don't think that the train co will be able to tie the transactions up. I could be wrong.

dzug1

pqrdef wrote: »

I think you have to do something bad before they can prosecute for an offence.

Pressing CANCEL could be viewed as a deliberate attempt to avoid payment

inmypocketnottheirs

dzug1 wrote: »

Pressing CANCEL could be viewed as a deliberate attempt to avoid payment

It would have to be proved in court that the pressing of the cancel button was deliberate. Did the ticket collector come back?

Let's keep some sense of proportion here.

bengal-stripe

Funkyfreddy wrote: »

......we don't know if it was the wrong train completely or the wrong service to the correct destination.

It might have been a faster train.

boxrick wrote: »

......and being extra charged for the sake of 20 minutes difference is bad enough......

Plxply

dzug1 wrote: »

Pressing CANCEL could be viewed as a deliberate attempt to avoid payment

I agree with inmypocketnottheirs, not only would it be obvious that he pressed cancel to the inspector as no authorisation or receipt will be printed it's just too easy to accidentally press. Although I've never done it on a C&P terminal, I have done it on an ATM accidentally before when I was trying to hit enter.

blackr

thanks for all your replies.

After looking at the cost for the train journey for an anytime ticket for an adult was £145, however, with my railcard (which was clearly shown) this should have only £95.70.

I wasn't impressed with the service. The inspector failed to return with any receipt, any tickets or this so called 'credit note' (just to state that he did not take my address or any other details, if this is significant). He gave me the incorrect price and he failed to check tickets for the Darlington - York part of the trip (which if this happened I could have paid £14 pound and got off at the next stop).

I would call the bank and get the charged dropped, but I don't want to be left with any additional payments for not paying. Is it worth writing a letter to the complaints department to complain about the service and the fact that I did overpay regardless? What would be best?

Thanks

osborn99

He didn't overcharge. Railcards are not accepted on the trains.

In future plan in advance, look at nationalrail and check platform numbers and what stops are scheduled. I'm afraid this is 100% your fault and there's nothing you can do.