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Eon - electricity monitor

matty17r
matty17r Posts: 1,215 Forumite
1,000 Posts Combo Breaker
Signed up with E-on in november and was promised an energy monitor. Well it is now end of march and no sign of it. Gave them a call and was told they having difficulty getting them(lol) and will credit my account with £40. This will help with my overpriced gas and electricity. Worth a phone call if you were promised one.

Comments

  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper
    Hi matty

    Sorry you haven't received a monitor. We've run out of them at present and withdrew the offer at the beginning of Feb 12 until further notice.

    However, as you ordered yours last November (details of the request will have been logged on your account), we'll have been happy to honour this commitment by supplying, if not a monitor, then either the monetary equivalent or goods to a similar value.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Terrylw1
    Terrylw1 Posts: 7,038 Forumite
    I always find it amusing that this happens. Its not just Eon, its happened with other suppliers as well.

    Basically, (and not Malcs fault) the senior management don't do their jobs in determining how many they need. Good job they aren't in manufacturing, if they were they wouldn't find customers coming back to them!
    :rotfl: It's better to live 1 year as a tiger than a lifetime as a worm...but then, whoever heard of a wormskin rug!!!:rotfl:
  • I just rang EON for one and have been told they don't even sell them now, is anywhere else doing any free? My other family members are with different companies and don't have any or want a monitor maybe I could get one on their behalf if there's a company doing them
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