New meter 31 March 2012 at 12:16AM in Energy 3 replies 605 views

mumbot22

Hi

I had a new electricity meter installed a couple of months ago. I was on a pre-pay meter before and my company agreed to change it to a post pay meter for free. Result!

Anyway, I set up a direct debit to pay the bills at the time I ordered the installation but it has been months now and I still haven't been billed. Is this normal? Should I tell my company or just wait till they figure it out / hope I get away with it?

I live in a park home (should that make any difference)

Terrylw1

It will depend on your bill cycle so you may be due yet. Best thing would be to ask them when its due. Also worth considered online control and then you could check with calling.

Your DD will be going out monthly anyway even before the bill arrives to spread the value of the expected bill based on your PPM consumption.

jalexa

mumbot22 wrote: »

I set up a direct debit to pay the bills at the time I ordered the installation but it has been months now and I still haven't been billed.

Are you saying the DD hasn't been collected or just that you have yet to receive a bill?

Do you know whether your supplier issues quarterly bills (for DD) or annual bills? Do you know if your supplier generates a bill if you provide an online or telephone reading? Do you know if your supplier can give you an immediate account balance if you provide an online or telephone reading. All these questions can be answered by your supplier if you just ask.

On the "or hope I get away with it", away with what *exactly*? You cannot escape liability for the previous 12 months consumption and cannot earn backbilling relief for earlier consumption if you have contributed to the lack of billing.

mac.d

If you set up a DD with a monthly payment which is being paid to your supplier each month then you are fine as you'll probably only be 'billed' once a year. If you mean you set up a DD agreement for the amount billed to be taken when the bill is due, then you better get onto your supplier as soon as possible.

Leaving it until they figure it out will just eventually leave you with a huge bill to pay, it's not really worth it!