Reclaiming PPI from pre-1985! How do I know if they've repaid enough?

superbmum

I'm in the process of helping my mother in law reclaim her mis-sold Barclaycard PPI which she's unknowingly(!) been paying since before 1985 (she can't even remember how long she's had her Barclaycard for, it's so long ago). Needless to say, she no longer has all those statements so how will we know if Barclaycard offer her enough of a refund, if indeed they do? Any help would be greatly appreciated.

dunstonh

which she's unknowingly(!) been paying since before 1985

Two concerns here:
1 - As Barclaycard dont hide it and it appears on the statement each month it is paid, how has she missed over 300 payments?
2 - If she has held a constant debt on her credit card for over 27 years, she must be doing something very wrong in her finances.

so how will we know if Barclaycard offer her enough of a refund, if indeed they do?

You wont. Barclaycard only hold a limited number of years statements. They typically only pay out on successful complaints based on the data they have. i..e if there are just 6 years of statement, then premiums paid on those 6 years will be refunded unless you can provide the missing years.

superbmum

Hi, thanks for you super fast response! I've not discovered how to insert the quotes like you've done but here goes:

1 - As Barclaycard dont hide it and it appears on the statement each month it is paid, how has she missed over 300 payments?

She's just paid it, assuming it was something she had to pay because it was on the statement. She knew it was there, just didn't know it was optional (as in the case of many others, or else why would they be reclaiming?)

2 - If she has held a constant debt on her credit card for over 27 years, she must be doing something very wrong in her finances.

It's not been a constant debt: she has paid her credit card off in full every month, never missing a payment in all those years.

It's a shame they only have 6 year's worth of statements but at least that's something.

dunstonh

It's not been a constant debt: she has paid her credit card off in full every month, never missing a payment in all those years.

PPI is normally only charged when there is a debt.

If she is seeing another insurance on the statement, could it be something else?

superbmum

Just been corrected by my mother in law: she has always met at least the minimum payment every month, therefore has been charged PPI. Her debt itself is small and most months has been paid in full.

MrPhysics

dunstonh wrote: »

You wont. Barclaycard only hold a limited number of years statements. They typically only pay out on successful complaints based on the data they have. i..e if there are just 6 years of statement, then premiums paid on those 6 years will be refunded unless you can provide the missing years.

Actually...this is incorrect. Averaging will be used back to the account opening date if statements are not available....I used to work for them until recently..

magpiecottage

MrPhysics wrote: »

Actually...this is incorrect. Averaging will be used back to the account opening date if statements are not available....I used to work for them until recently..

A number of posters have said that Barclaycard are rejecting pre 2001 cases because it predates GISC regulation.

That is irrelevant because they were covered by the old Banking Ombudsman.

However, I think any reasonable person would query an item they did not understand so that Barclaycard ought reasonably to be able to timebar the complaint.

dunstonh

Actually...this is incorrect. Averaging will be used back to the account opening date if statements are not available....I used to work for them until recently..

I was basing my response on other posters who said that Barclaycard were asking them for statements for periods they no longer held them and that they only paid out what could be proven.

superbmum

Thanks to those who posted replies.

Just to clarify, my mother in law has received compensation for her mis-sold PPI. Barclaycard covered the issue of previous years where there were no statements available by looking at the PPI payment of the earliest statement they had available (I think this was 6 years ago) and averaging that over the previous years that my mother in law had the card for.

Result!
:j

[Deleted User]

superbmum wrote: »

by looking at the PPI payment of the earliest statement they had available (I think this was 6 years ago) and averaging that over the previous years

Did they actually go back as far as pre 1985? If so, that's amazing!:eek:

Ruthybabes

superbmum wrote: »

Thanks to those who posted replies.

Just to clarify, my mother in law has received compensation for her mis-sold PPI. Barclaycard covered the issue of previous years where there were no statements available by looking at the PPI payment of the earliest statement they had available (I think this was 6 years ago) and averaging that over the previous years that my mother in law had the card for.

Result!
:j

Congratulations, my husband is waiting to hear from Barcalycard, his goes back to 1992. What were your reasons for being mis-sold? When did you start your claim process? We seem to be on-hold at the moment.:j