LTSB Relationship Manager

missile

Last month I paid a substantial amount into my LTSB current account and within hours got a call from my relationship manager to advise me on best home for the cash. This month I went overdrawn and the only contact I get is a letter four days later telling me how much my error will cost me.

Please note: I have no cause for complaint, just making an observation. :beer:

ChiefGrasscutter

Yeah,
I've had the calls - well actually they have gone to my home/mobile anwerphone.
...and they were ignored.

InsideInsurance

Had similar with Barclays when a single large sum went in. The "relationship manager" got a fairly short piece of my thoughts and never heard from them ever again.

jonesMUFCforever

Did you put all the money in a current account?
If so why - do you not think it a good service to at least ask if you want to transfer some of it to a savings account?

As far as I aware branch staff no longer get to know which accounts go overdrawn or overlimit to contact you.

MoneySaverLog

Payments from other banks are more than likely to go into the current account first to be moved on later.

If you don't want phone calls I'm sure there is a option in online banking marketing preferences to stop calls if you want.

ChiefGrasscutter

They now call them "service calls" rather than marketing calls to avoid the customer stopping them with the marketing opt out.

noh

ChiefGrasscutter wrote: »

They now call them "service calls" rather than marketing calls to avoid the customer stopping them with the marketing opt out.

That is true but I did manage to stop them calling me.
I was called 2 days running by different people at my branch to inform me I had large sums due to arrive in my current account and suggesting I move it to a particular savings account.
I asked if they could offer a better interest rate on an instant access account than the Incentive Saver (the one offered to Vantage accont holders last year) that the money was destined for. When it transpired they were not aware of the rates offered on the Incentive Saver I asked that they mark my file with the request that I should not be called again to be offered any advice. So far it has worked.

missile

jonesMUFCforever wrote: »

Did you put all the money in a current account?
If so why - do you not think it a good service to at least ask if you want to transfer some of it to a savings account?

As far as I aware branch staff no longer get to know which accounts go overdrawn or overlimit to contact you.

Of course I put all the money into my current account.
Because I could not transfer directly into a savings account.
Relationship Manager gets a notification when you pay in but not when you go overdrawn WHY?

Please note: I have no cause for complaint, just making an observation. :beer:

jonesMUFCforever

missile wrote: »

Of course I put all the money into my current account.
Because I could not transfer directly into a savings account.
Relationship Manager gets a notification when you pay in but not when you go overdrawn WHY?

Because that side of things has been centralised - branches can see funds coming in electronically the day before it arrives (if not CHAPS or faster payment).

michaels

LTSB write to and phone DW a couple of times a week desperate to talk to her about all the money that comes in to her A/C - we just ignore it and continue double interest stoozing.

MoneySaverLog

michaels wrote: »

double interest stoozing.

That's a new one on me, how does that work?