Late payment fee despite paying

knack92

I have recently got my first credit card (with RBS). When I applied I set up a direct debit for the minimum payment and received confirmation that this was set up at the start of February.

My first payment was due yesterday and as I was in a position to pay off the full amount I logged into my account to do so. I noticed the minimum payment had not been taken and no payment information was set up. At this point I was not too concerned as I was still in time and paid the full amount via debit card.

I have just logged in again and seen that they charged a late payment fee. I have a couple of questions that I will also be asking RBS when I phone them later:

1. Should their systems not be set up to detect a payment has been made and stop the late fee. They state that payment can take up to 2 days to reach the account but surely they can see I have initiated payment?
2. How will this affect my credit rating considering I am not at fault?

Thanks

opinions4u

You've left the payment to the last minute and it's not reached the credit card account in time.

If you look at the statement it tells you (fairly clearly) to make sure that you initiate payment in good time.

In answer to your questions:

1) Their systems are set up to look at when payment is received. Nothing more, nothing less. Payments can be made by various methods including cheque and transfers from bank accounts elsewhere. Your "excuse" is no better than "the cheque's in the post".

2) You are at fault. Don't think for a moment that you're not at fault. I don't think it will show on your credit file but it is a late payment and if it's recorded on your credit file as such it's an accurate reflection of the facts. The two day warning is there for a reason. Rather silly to ignore it. I'm making the assumption that the first payment couldn't be collected by direct debit.

I'd ring them, apologise and ask (nicely) for the £12 to be refunded.

Lorian

knack92 wrote: »

When I applied I set up a direct debit for the minimum payment and received confirmation that this was set up at the start of February.

Ring them and ask why they didn't take minimum payment using the DD. Then assuming the fault is not yours ask for the fee back.

molerat

Did the statement say that the payment would be taken by DD ?

RoseRed

I've recently had a similar problem with Natwest, I paid the total balance off my CC 3 and a half weeks before the due date. It had cleared in a few days later and showed a nil balance. They then tried to take a minimum payment on the due date, unfortunately I rarely use the account they take the DD from anymore so it didn't have enough money in it, so I've been hit with charges twice for paying my bill in full and early.

I've now switched the DD to my regular account so this does not happen again and I've written to then asking them to refund the charges and make sure nothing bad goes on my credit report. I'll see what they come back with.

If I were you I'd write or call to explain the situation, you'd requested a DD be set up and paid as soon as you saw it wasn't. There isn't really much more you could have done and you clearly weren't trying to avoid paying. I think the Natwest/RBS system is a bit rubbish.

Rose

Fruit_and_Nut_Case

EricHere wrote: »

By the credit card industry standards USA adminstration has to pay 30% or $30 Trillion interest every year for $100 Trillion debts or loans but there are not paying any interest.

So USA economy is suffering losses of $30 Trillion every year since they are not charged any interest for $100 Trillion debts.

Ron Paul had said "Obama has used all the credit cards available to USA"

Please stop spamming the MSE forums with your Ron Paul buffoonery.

knack92

Thanks all for your replies. I contacted RBS this afternoon and they realised the direct debit had not been set up properly. They apologised for this and the fact I had received incorrect information in the post. They have refunded the late payment fee and a direct debit is now set up for future payments.

opinions4u wrote: »

You've left the payment to the last minute and it's not reached the credit card account in time.

If you look at the statement it tells you (fairly clearly) to make sure that you initiate payment in good time.

In answer to your questions:

1) Their systems are set up to look at when payment is received. Nothing more, nothing less. Payments can be made by various methods including cheque and transfers from bank accounts elsewhere. Your "excuse" is no better than "the cheque's in the post".

2) You are at fault. Don't think for a moment that you're not at fault. I don't think it will show on your credit file but it is a late payment and if it's recorded on your credit file as such it's an accurate reflection of the facts. The two day warning is there for a reason. Rather silly to ignore it. I'm making the assumption that the first payment couldn't be collected by direct debit.

I'd ring them, apologise and ask (nicely) for the £12 to be refunded.

Clearly you didn't understand my initial post where I said there was a direct debit set up and confirmed by RBS to take the minimum payment - this is not an excuse for not paying it in time.

I understand and agree with your point 1) above. I also agree it is silly to ignore the two day warning but I didn't ignore this as I expected payment to be made automatically (the first payment can be collected by direct debit by the way).

RBS accepted they were at fault so I will think for every moment, now knowing it is an accurate reflection of the facts, that I wasn't at fault in any way.

opinions4u

knack92 wrote: »

Thanks all for your replies. I contacted RBS this afternoon and they realised the direct debit had not been set up properly. They apologised for this and the fact I had received incorrect information in the post. They have refunded the late payment fee and a direct debit is now set up for future payments.



Clearly you didn't understand my initial post where I said there was a direct debit set up and confirmed by RBS to take the minimum payment - this is not an excuse for not paying it in time.

I understand and agree with your point 1) above. I also agree it is silly to ignore the two day warning but I didn't ignore this as I expected payment to be made automatically (the first payment can be collected by direct debit by the way).

RBS accepted they were at fault so I will think for every moment, now knowing it is an accurate reflection of the facts, that I wasn't at fault in any way.

My apologies.

knack92

opinions4u wrote: »

My apologies.

No problem. Sorry for the sarcasm in my last post!

opinions4u

knack92 wrote: »

No problem. Sorry for the sarcasm in my last post!

I thought it brightened the thread up a little!

caulodren

opinions4u wrote: »

You've left the payment to the last minute and it's not reached the credit card account in time.

If you look at the statement it tells you (fairly clearly) to make sure that you initiate payment in good time.

In answer to your questions:

1) Their systems are set up to look at when payment is received. Nothing more, nothing less. Payments can be made by various methods including cheque and transfers from bank accounts elsewhere. Your "excuse" is no better than "the cheque's in the post".

2) You are at fault. Don't think for a moment that you're not at fault. I don't think it will show on your credit file but it is a late payment and if it's recorded on your credit file as such it's an accurate reflection of the facts. The two day warning is there for a reason. Rather silly to ignore it. I'm making the assumption that the first payment couldn't be collected by direct debit.

I'd ring them, apologise and ask (nicely) for the £12 to be refunded.

Actually the OP had set up a direct debit and it was confirmed its the credit card company responsibility to collect the payment on time. They should refund the minimum payment as they have failed to collect the minimum payment.:A