Fraud

Ben8282

KAD wrote: »

This is the point exactly, they never made the proper checks - they failed to do extra checks on the account that they accessed with no card! ie. checking DD's and last transactions etc.

Don't really get this. Why should they and what would this achieve?

KAD wrote: »

My husband was working away at the time and this is why they managed to get the passport etc. and he needed my licence to be verified for car insurance.

Your husband takes his passport to work? So was your husband working outside the UK? And how did the thief make use of your driving licence, so conveniently with your husband for this rather strange purpose of being 'verified for car insurance', to withdraw money from your husbands accounts? Where do you go to get a driving licence verified for car insurance? Which country requires this?

WhiteHorse

Driving licences and passports are photo ID. Obviously no-one actually checked them.

Ben8282

WhiteHorse wrote: »

Driving licences and passports are photo ID. Obviously no-one actually checked them.

Obviously. Which is somewhat odd. What is equally odd is that although the OP's driving licence was stolen along with her husbands cards and passport, her bank details were not stolen yet the thief, according to the op, managed to access 'their' accounts including 'a 3rd account that they didn't even have a card for'. How did the thieves (the OP implies there was more than one of them) know of the existance of this account? Surely the female thief didn't walk into a branch, hand over the driving licence and ask if she had an account?

KAD

innovate wrote: »

Who nicked all the documents? What is the link with your husband working away?

That is why he had his pasport and licence with him, and the only place he'd been was his head office and the hotel.

KAD

James wrote: »

Can I suggest that you take steps immediately to protect yourselves from ID Theft (Application Fraud). This is where crooks will use your personal information to open New Bank Accounts, apply for Credit or Store Cards or take out loans etc.

Check the following out (Click on links)

FREE ID PROTECTION.

CIFAS Protective Registration.


You should be able to get professional help/advice from Action Fraud.
Their free phone number is:

Click here for the Action Fraud Web Site.

Hope this helps.
Good luck.

Thanks for the tip, the Retail Fraud dept put us onto that to - done it today xx

KAD

Ben8282 wrote: »

Don't really get this. Why should they and what would this achieve?



Your husband takes his passport to work? So was your husband working outside the UK? And how did the thief make use of your driving licence, so conveniently with your husband for this rather strange purpose of being 'verified for car insurance', to withdraw money from your husbands accounts? Where do you go to get a driving licence verified for car insurance? Which country requires this?[/QUOTE

Don't know what your trying to say but just to put you straight. It's a company procedure to have spouses licence checked and verified for penalties etc before putting them forward to be included on the insurance, that's why he "SO CONVENIENTLY" had my licence.............we don't make the rules!
As far as the passport is concerned he used that to for ID fly down south and went straight to the office!!!
Don't know why I'm explaining this, I only asked for some advice and your making it out that it was all a set up!!!!

KAD

Ben8282 wrote: »

Obviously. Which is somewhat odd. What is equally odd is that although the OP's driving licence was stolen along with her husbands cards and passport, her bank details were not stolen yet the thief, according to the op, managed to access 'their' accounts including 'a 3rd account that they didn't even have a card for'. How did the thieves (the OP implies there was more than one of them) know of the existance of this account? Surely the female thief didn't walk into a branch, hand over the driving licence and ask if she had an account?

Whoever it was left his wallet with one of the bank cards still in it along with his credit card and his company credit card which according to the police is done deliberately so as it's not immediately noticable that anything is missing, so they knoew that there was a 3rd account!
I didn't realise that I'd implied that there was more than one thief, and I'm assuming that when they took the licence they initially thought it was his!

KAD

Ben8282 wrote: »

Sorry, but I don't understand what you have got to complain about exactly. YOU HAVE SUFFERED NO FINALCIAL LOSS; YOUR BANK HAS. They may well have been negligent in handing over the money to the fraudsters, but they, in your own words, have been fantastic and couldn't have been more helpful and HAVE REPAID THE £3240. They have accepted a loss of £3240. And now you want more. Compensation culture gone mad. Just be thankful that the bank didn't try to hold YOUR HUSBAND responsible for the loss.

Not once have I mentioned compensation that was not the intention we're happy that the money was returned and were not seeking anything else and the only reason we were thinking of complaining is because the police suggested it.