Post Office persuaded mentally frail oap to change from Bt. landline

tweeter

hi peeps,

My friend was persuaded to change her Bt landline at the post office the other day to theirs. Does anyone know if she can cancel this because Bt have said she's going to lose her answer phone. She is mentally frail and the post office have said she can't cancel the contract and go back to Bt.

I thought all these things had some sort of cooling off period written into them.

Thanks for any replies.

atrixblue.-MFR-.

14 Days cooling off period applies here. you can instruct BT not to allow switch over, call post office and tell them the switch is not going to go through and to cancel.

tweeter

Cheers atrixblue.-MFR-. thanks for the reply. :T

macman

DSR does not apply if the sale was done face to face. The PO's own T&C's will be those applying, so time is of the essence.

Quentin

BT have mislead your friend - you still get 1571 type message service with the post office.

And your friend will be getting £50 free credit on her bill (asuming the order goes through before 31/3/12)

tweeter

Thank you macman and Quentin for your replies. I'm going to have a word with the person who runs the day centre she goes to to see if they can sort it out for her.

tweeter

Just to say a word of thanks for all your contributions in helping to solve this problem. The lady warden at my friends day centre has reversed the situation so she's now back with BT.