[OVO] - Is my metre over clocking and how can I check?

macman

But none of that is relevant to the night rate consumption, which was what you originally queried. Since you've got 26 months of consecutive data, it will be very easy to draw up a comparative chart for each quarter (e.g. Jan-Mar '11 and Jan-Mar '12) over the past 2 years. Do one for cheap rate and one for day rate. Then you might see what is going on more clearly.

utility_csa

I believe OVO during 6 "winter" months charge you a higher DD.
During the 6 "summer" months charge a lot less.

Have you checked what ovo/npowers opening and closing reads are. sometimes they have them miles wrong from what you give them.

Terrylw1

If you've got all that data, before your supplier advises a Standard Load Test, they should spend time plotted your daily averages over various periods of the year. A very basic indication of a fault is a sudden jump in the daily usage. However, if the meter isn't too fast it could be spinning slightly faster than normal which the test will easily show.

I suggest you get your data plotted into daily averages so you can compare the last couple of months to previous quarters. If the supplier hasn't been showing estimates on your bill which could mean your bill is catching up and your consumption has been "squeezed" into the OVO period, it may be your actual appliance side or a meter fault.

I think their practice to charge upfront is a bit harsh. Other suppliers make you aware of the charge but levy it onto the bill after the test proves there is nothing wrong.

utility_csa

Terrylw1 wrote: »

If you've got all that data, before your supplier advises a Standard Load Test, they should spend time plotted your daily averages over various periods of the year. A very basic indication of a fault is a sudden jump in the daily usage. However, if the meter isn't too fast it could be spinning slightly faster than normal which the test will easily show.

I suggest you get your data plotted into daily averages so you can compare the last couple of months to previous quarters. If the supplier hasn't been showing estimates on your bill which could mean your bill is catching up and your consumption has been "squeezed" into the OVO period, it may be your actual appliance side or a meter fault.

I think their practice to charge upfront is a bit harsh. Other suppliers make you aware of the charge but levy it onto the bill after the test proves there is nothing wrong.

I think the issue with OVO is they have to charge up front, as a supplier they are meant to be quite good until your asking for something that isnt a standard service.

About a year or two ago, i knew they didnt have a great deal of stuff setup compared to a big six supplier.

Oh well, hopefully LBSL will be able to sort your issue if you get the load checks.

Terrylw1

utility_csa wrote: »

I think the issue with OVO is they have to charge up front, as a supplier they are meant to be quite good until your asking for something that isnt a standard service.

About a year or two ago, i knew they didnt have a great deal of stuff setup compared to a big six supplier.

Oh well, hopefully LBSL will be able to sort your issue if you get the load checks.

Are they using LBSL? If so, I wonder about their charging rates since they are new to the meter operator business and cheaper than most.

Given suppliers pay different visit costs per agent and more/less for some types of jobs, I hate this flat rate charging business...its a con to the customer who can't see the variance in contract charges,

utility_csa

Terrylw1 wrote: »

Are they using LBSL? If so, I wonder about their charging rates since they are new to the meter operator business and cheaper than most.

Given suppliers pay different visit costs per agent and more/less for some types of jobs, I hate this flat rate charging business...its a con to the customer who can't see the variance in contract charges,

Yes ovo use LBSL, i know they were using ONSE for any smart meters they had installed.

Npower appear to be using LBSL aswell, must be quite cheap compared to other meter operators.

Terrylw1

utility_csa wrote: »

Yes ovo use LBSL, i know they were using ONSE for any smart meters they had installed.

Npower appear to be using LBSL aswell, must be quite cheap compared to other meter operators.

They are cheaper than most and because the have no old regional monopoly they are far more attentive to supplier needs. They will do a lot more, sometimes free and offer much faster reply rates since they have no other really business to fall back on. Npower contract them in about 5 regions.

utility_csa

Terrylw1 wrote: »

They are cheaper than most and because the have no old regional monopoly they are far more attentive to supplier needs. They will do a lot more, sometimes free and offer much faster reply rates since they have no other really business to fall back on. Npower contract them in about 5 regions.

LBSL have their DC business to fall back on?

I've had a few dealings with them, seem okay. seen some utter horrors of installs they've done though.

Npower use them for DC in a few regions on non-amr installs also, must be cheaper than using their on NEEB DC. :rotfl:

Terrylw1

utility_csa wrote: »

LBSL have their DC business to fall back on?

I've had a few dealings with them, seem okay. seen some utter horrors of installs they've done though.

Npower use them for DC in a few regions on non-amr installs also, must be cheaper than using their on NEEB DC. :rotfl:

Yeah, LBSL undercut a lot of the old ones.

The mop trade as a seperate entity with all seperate newly training resources, so if they lost the only business they have it would be closing the mop and reployment or redundancy.

utility_csa

Terrylw1 wrote: »

Yeah, LBSL undercut a lot of the old ones.

The mop tree as a seperate entity with all seperate newly training resources, so if they lost the only business they have it would be closing the mop and reployment or redundancy.

ahhh didnt know that, must be doing good enough to afford the mop license fees anyways...