Android tab from ebuyer - internal LCD Screen cracked

[Deleted User]

Only had it two weeks and its displaying what looks like a cracked internal LCD screen (i.e. black ink effect).

I've not used it much and I know for a fact that it hasn't been dropped by me. I'm wondering if its faulty.

Bought it from ebuyer who, from past experience, I know are not the best for returns. I KNOW whats going to happen if I send it back - they're going to say they dont cover screen damage etc.

Any ideas how to proceed with this one?

columbiana

In my experience a cracked LCD is almost always as a result of being dropped or banged.
The LCD is far more delicate than the screen its self, so it can so signs of damage even though the screen looks fine.
Having said that, as its only 2 weeks old the onus is on them to prove that it isn't inherantly faulty so I would certainly send it back for them to inspect it. If they do say its been dropped, ask for them to provide proof of this- there will normally be further signs of internal damage if its been banged hard enough to damage the LCD.
They shoud be able to provide an engineers report and photo detailing any damage they find.
Good Luck!

[Deleted User]

columbiana wrote: »

In my experience a cracked LCD is almost always as a result of being dropped or banged.
The LCD is far more delicate than the screen its self, so it can so signs of damage even though the screen looks fine.
Having said that, as its only 2 weeks old the onus is on them to prove that it isn't inherantly faulty so I would certainly send it back for them to inspect it. If they do say its been dropped, ask for them to provide proof of this- there will normally be further signs of internal damage if its been banged hard enough to damage the LCD.
They shoud be able to provide an engineers report and photo detailing any damage they find.
Good Luck!

Yeh, I fear it may be difficult. Of course, it was delivered in the post so who knows how the parcel has been treated?

Is there any way it could have been damaged in transit but the problem didnt appear for a while?

Trouble is I dont want to pay to send it back, then have them refuse to fix it, then have to pay to get it back.

columbiana

Im no expert, but I would think the damage would have been visible straight away of this was the case
Unfortunatley I fear what you have posted above is exactly what will happen... Is there any one local who will fix it on the cheap for you?
This WILL void any warranty though, so any other faults wont be covered.
Have you checked online to see if anyone else has had the same problem? If a few people have reported the same issue you'd stand a better chance.

[Deleted User]

columbiana wrote: »

Im no expert, but I would think the damage would have been visible straight away of this was the case
Unfortunatley I fear what you have posted above is exactly what will happen... Is there any one local who will fix it on the cheap for you?
This WILL void any warranty though, so any other faults wont be covered.
Have you checked online to see if anyone else has had the same problem? If a few people have reported the same issue you'd stand a better chance.

Yep. thats just it no visible damage to the case or anything. I can see a line on the screen and obviously loads of black ink stuff leaking now.

[Deleted User]

Well ebuyer asked me to send pics which I did.

As I thought might happen they've now told me its not covered by warranty.

I understand that most damage is caused by physical means but its not been dropped/damaged since I had it. Seems a bit unfair that they can just say no in this way.

Any legal recourse?

wealdroam

In the first six months after purchase, any fault can be assumed to have been present at the time of sale.
It is for the seller to prove otherwise.

The seller has seen photographs of the fault and effectively stated that the fault is not an inherent fault.

In my opinion, the seller has not proved that the fault is not inherent.

Ask them to prove that the fault was not present at the time of sale. You do not have to prove anything.

If they cannot prove this then they must provide a remedy.

Have a read of MSE's Consumer Rights article, and their How to Complain document for more details.

If that doesn't work, consider a Section 75 claim if you paid by credit card (only if the price was over £100).
Or if you paid by debit card (or price was under £100 and you used a credit card), a chargeback might work.

[Deleted User]

wealdroam wrote: »

In the first six months after purchase, any fault can be assumed to have been present at the time of sale.
It is for the seller to prove otherwise.

The seller has seen photographs of the fault and effectively stated that the fault is not an inherent fault.

In my opinion, the seller has not proved that the fault is not inherent.

Ask them to prove that the fault was not present at the time of sale. You do not have to prove anything.

If they cannot prove this then they must provide a remedy.

Have a read of MSE's Consumer Rights article, and their How to Complain document for more details.

If that doesn't work, consider a Section 75 claim if you paid by credit card (only if the price was over £100).
Or if you paid by debit card (or price was under £100 and you used a credit card), a chargeback might work.

Thanks for that. Yes, thats just it the seller is just assuming its my fault.

CoolHotCold

I agree that the retailer has to at least inspect the item, but if they (or their approved repair agent) say it is accidental damage you could be charged for the cost of returning it.

[Deleted User]

wealdroam wrote: »

In the first six months after purchase, any fault can be assumed to have been present at the time of sale.
It is for the seller to prove otherwise.

The seller has seen photographs of the fault and effectively stated that the fault is not an inherent fault.

In my opinion, the seller has not proved that the fault is not inherent.

Ask them to prove that the fault was not present at the time of sale. You do not have to prove anything.

If they cannot prove this then they must provide a remedy.

Have a read of MSE's Consumer Rights article, and their How to Complain document for more details.

If that doesn't work, consider a Section 75 claim if you paid by credit card (only if the price was over £100).
Or if you paid by debit card (or price was under £100 and you used a credit card), a chargeback might work.

Any idea what would be better - section 75 or mastercard chargeback?

[Deleted User]

CoolHotCold wrote: »

I agree that the retailer has to at least inspect the item, but if they (or their approved repair agent) say it is accidental damage you could be charged for the cost of returning it.

They've seen photos and said they think its physical damage and therefore not covered. They keep harping on about that I need to go back to the manufacturer and speak to them....