COM Surrogate has stopped working

ARTHUR

COM Surrogate has stopped working

Lately every time I flick through photos on mycomputer using windows picture viewer I get an error message every half dozen photos saying com surrogate has stopped working and it would have to close the program, its really annoying - I have looked up the error on Google but there seems to be loads of different explanations and loads of sites are offering “free” fixes if you download their virus laden software, can anyone here help.
I should mention I am using Windows 7, and I recently tried to install Nero 7 which crashed my system during instillation as it was incompatible –I removed Nero and restored my computer to an earlier time which seemed to work, here is a copy of the error message perhaps it will help

Problem signature:

Problem Event Name: APPCRASH

Application Name: DllHost.exe

Application Version: 6.1.7600.16385

Application Timestamp: 4a5bca54

Fault Module Name: igdumd64.dll

Fault Module Version: 8.15.10.2653

Fault Module Timestamp: 4f3aac44

Exception Code: c0000005

Exception Offset: 000000000030eb06

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 6061

Additional Information 2: 6061b80d6a9bd094028d252cfed54efd

Additional Information 3: 5007

Additional Information 4: 50075bf998a59906100a2f417db3f710

waddler_8

Visit the manufacturers support site and ensure your graphics drivers are up to date.

ARTHUR

waddler_8 wrote: »

Visit the manufacturers support site and ensure your graphics drivers are up to date.

well I have a dell desktop computer with an intel i3 processor and I use the built in graphics card

waddler_8

http://www.dell.com/support/drivers/us/en/04/DriversHome/NeedProductSelection

ARTHUR

waddler_8 wrote: »

http://www.dell.com/support/drivers/us/en/04/DriversHome/NeedProductSelection

There are quite a lot of drivers recomend and I dont know which drivers are already loaded (I used the windows disk to reinstall windows recently) should I just download everything on the page or would that do more damage, should I check which version of drivers I already have one at a time and see if the new drivers have a newer date

ARTHUR

here are some of the drivers
All files for Inspiron 620 (20 files)

Refine your results: (20 files)
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Operating System:
Category:
Release Date:
Importance:

BIOSWindows 7 32-bitWindows 7 64-bitAllApplicationAudioBIOSChipsetCommunicationsInputNetworkRemovable StorageSerial ATASystem UtilitiesVideoAll0-300-90OlderAllOptionalRecommendedUrgent

Format:
Language:
Type:


AllA text file containing customer friendly fixes and enhancements informationA zip file or cab file containing the users guide in HTMLCPG BIOS Executable for Windows/DOSExtracts files directly to local diskZipPack ExternalArabicBahasa IndonesianBasqueBr PortugueseBulgarianChinese Hong KongChinese SimplifiedChinese TraditionalCroatianCzechDanishDutchEnglishEstonianFinnishFrenchGermanGreekHebrewHungarianIberian PortugueseItalianJapaneseKhmerKoreanLatvianLithuanianMalteseNorwegianPan-EuroPolishPortuguese (Portugal)RomanianRussianSerbian LatinSlovakianSlovenianSpanishSwedishSwiss GermanThaiTurkishUkrainianAllApplicationBIOSDriverFirmwareHardware

Select the Operating System of your product. Note: Only Operating Systems that have been validated on your product will be available.
Select the level of importance of the results displayed. Example: Critical, Recommended.
Select the type of file(s) available for your product. Example: Drivers, Applications, Bios, Firmware.
Select the release timeframe for your search. Example: Only display files released in the last 30 days.
Select the specific download file format(s) available for your product and Operating System. Example: Hard Drive Executable, Windows Update Package.
Select the Driver/Application language of your choice.
Select the specific category or device you are looking to update. Example: Audio, Network, Video

Application (1)


File TitleImportanceRelease DateVersionAdd to My Download ListActions

Dell-Application
DELL_DELL-DIGITAL-DELIVERY_A06_R318926.exe (967KB)

Optional
11/2/2011

1.7.4501.0, A06
Applies to: Dell Digital Delivery




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Audio (2)


File TitleImportanceRelease DateVersionAdd to My Download ListActions

CREATIVE LABS;-Application
R222887.exe (228MB)

Recommended
5/30/2011

RC2.1, A01-00
Applies to: Dell Device



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Conexant-Driver
R299669.exe (42MB)

Recommended
5/25/2011

8.50.4.0, A02
Applies to: Audio (CX20641/CX20651)




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BIOS (2)


File TitleImportanceRelease DateVersionAdd to My Download ListActions

Dell-BIOS
MS-A02.exe (4MB)

Recommended
9/26/2011

A02
Applies to: H61 system BIOS




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Dell-BIOS
MS-A04.exe (4MB)

Optional
12/8/2011

A04
Applies to: Dell Device




Download File
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Chipset (1)


File TitleImportanceRelease DateVersionAdd to My Download ListActions

Dell-Driver
Intel_Chipset-Software-Insta_A01_R301321.exe (2MB)

Recommended
5/25/2011

9.2.0.1019, A01
Applies to: Dell Device




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Communications (1)


File TitleImportanceRelease DateVersionAdd to My Download ListActions

LITEON;-Driver
CONEXANT_D400-EXTERNAL-USB-5_A02_R286929.exe (1MB)

Recommended
5/31/2011

Drv_Win7-64_2.0.22.0, A02
Applies to: D400,External USB 56K Modem




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Input (1)


File TitleImportanceRelease DateVersionAdd to My Download ListActions

Dell-Application
R301307.zip (1MB)

Optional
10/9/2011

2.1.9.0401, A00-00
Applies to: KIT,MSE/KYBD,WRLES,NOR

KIT,MSE/KYBD,WRLES,TCHI

KIT,MSE/KYBD,WRLES,POL

KIT,MSE/KYBD,WRLES,TUR

KIT,MSE/KYBD,WRLES,USEU

KIT,MSE/KYBD,WRLES,BPOR

KIT,MSE/KYBD,WRLES,CZE

KIT,MSE/KYBD,WRLES,US

KIT,MSE/KYBD,WRLES,DUT

KIT,MSE/KYBD,WRLES,SWI

KIT,MSE/KYBD,WRLES,THAI

KIT,MSE/KYBD,WRLES,HEB

KIT,MSE/KYBD,WRLES,ARA

KIT,MSE/KYBD,WRLES,SPN

KIT,MSE/KYBD,WRLES,GRE

KIT,MSE/KYBD,WRLES,BULG

KIT,MSE/KYBD,WRLES,POR

KIT,MSE/KYBD,WRLES,LTN

KIT,MSE/KYBD,WRLES,JPN

KIT,MSE/KYBD,WRLES,ITL

KIT,MSE/KYBD,WRLES,RUS

KIT,MSE/KYBD,WRLES,KOR

KIT,MSE/KYBD,WRLES,FR

KIT,MSE/KYBD,WRLES,GER

KIT,MSE/KYBD,WRLES,BEL

KIT,MSE/KYBD,WRLES,ROMA

KIT,MSE/KYBD,WRLES,ETNA

KIT,MSE/KYBD,WRLES,UK

KIT,MSE/KYBD,WRLES,CAN-MU

ARTHUR

and the reat of the drivers
Network (2)

File TitleImportanceRelease DateVersionAdd to My Download ListActions

Realtek-Driver
Realtek_RTL81XX-PCI-E-Networ_A01_R301326.exe (5MB)

Recommended
5/29/2011

7.038.0113.2011, A01
Applies to: RTL81XX PCI-E Network Connection




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Atheros-Driver
R288099.exe (15MB)

Recommended
5/26/2011

9.1.0.328, A01
Applies to: Wireless 1502 WLAN Mini Card Desktops




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Removable Storage (2)


File TitleImportanceRelease DateVersionAdd to My Download ListActions

TSST-Firmware
R306360.exe (1MB)

Recommended
7/12/2011

DW30, A04
Applies to: TS-H653G 16X DVD+/-RW SATA HH




Download File
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TSST-Firmware
R306357.exe (1MB)

Recommended
7/12/2011

D200, A01
Applies to: TS-H653J 16X DVD+/-RW SATA HH




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Serial ATA (1)


File TitleImportanceRelease DateVersionAdd to My Download ListActions

Western Digital-Hardware
R313263.exe (1MB)

Recommended
9/7/2011

19.01H19, A00
Applies to: WD3200AALX 320GB 3.5 7200 RPM SATA3.0

WD10EALX 1T 3.5 7200 RPM SATA3.0

WD5000AALX 500GB 3.5 7200 RPM SATA3.0




Download File
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System Utilities (1)


File TitleImportanceRelease DateVersionAdd to My Download ListActions

Intel-Driver
Intel_Management-Engine-Inte_A01_R301322.exe (3MB)

Recommended
5/25/2011

7.0.4.1197, A01
Applies to: Management Engine Interface




Download File
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Video (6)


File TitleImportanceRelease DateVersionAdd to My Download ListActions

Dell-Driver
R306821.exe (174MB)

Recommended
2/16/2012

267.16(update), A01
Applies to: Geforce G405Te (M116Te)




Download File
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nVidia-Driver
R299051.exe (174MB)

Recommended
8/24/2011

267.16, A00
Applies to: Geforce GT530 (M208n)




Download File
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Intel-Driver
Intel_Graphics-Controller_A01_R301323.exe (79MB)

Recommended
7/5/2011

8.15.10.2291, A01
Applies to: Graphics Controller




Download File
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AMD-Driver
R294969.exe (135MB)

Recommended
5/27/2011

8.812, A00
Applies to: Turks XT Radeon HD6670 (M208)




Download File
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AMD-Driver
R294998.exe (135MB)

Recommended
5/26/2011

8.812-110104a-112217C, A00
Applies to: Caicos Radeon HD6450 (1G DDR3, M116 & ML116)




Download File
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nVidia-Driver
R293982.exe (171MB)

Optional
8/14/2011

263.11, A01
Applies to: Nvidia M207(D12M2-25) GT420 (1G DDR3)

waddler_8

Dell Inspiron 620 with Windows 7 x64 ?

This looks to be the one

ARTHUR

I have looked in my device manager and found a driver controlling my graphics (I think), is the dell one in your link better ??

Intel® HD Graphics
Driver Provider – Intel Corp
Driver Date – 14/02/2012
Driver version – 8.15.10.2653
Digital signer - Microsoft Windows Hardware CompatibilityPublisher

waddler_8

No, the one you have is a lot newer.

Intel® HD Graphics
Driver Provider – Intel Corp
Driver Date – 14/02/2012
Driver version – 8.15.10.2653
Digital signer - Microsoft Windows Hardware CompatibilityPublisher

ARTHUR

waddler_8 wrote: »

No, the one you have is a lot newer.

Thanks waddler I wont bother uploading the other one then.
Any other idea's on how to fix the com surrogate ?
I was thinking that it might be something to do with my old Nero 7 crashing my computer - when it was installing it mentioned something about an app had crashed, I removed Nero and I did a system restore on my computer but perhaps nero removed something from my operating system - what do you think ?
failing that then I CAN live with it I suppose.