Contacting Halifax Online by email

Shelle

Anyone know how to contact Halifax by email? I can only find phone numbers to contact them which in my case is no good as I am deaf and unable to use the telephone

I need to contact them urgently as I tried to convert my existing ISA Saver Direct account, which is coming to its current fixed rate end, to a ISA Saver Online, but I now have two accounts instead. When I looked at the pages on the website it instructed me to apply online for the Saver Online account which would then convert my existing ISA. It hasnt done that, so I need to find out if A I have done something wrong or B it will do that itself in due course.

Anyone know how I can contact them online please?

Thanks

opinions4u

Does textphone help?

Textphone

08457 323 436
Lines are open Monday to Friday, 9am - 5.30pm. (For use by customers with hearing impairments only)

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Alternatively complain:

Complain Online
Complete our email form online. Please fill in the requested details on our simple 2 page form and we'll get back in touch with you as soon as possible.

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Some branches will have staff who can use sign language.

Shelle

Unfortunately a lot of deaf people dont have textphones which is why we like to use email/text messges to contact people.

I have now found a twitter account they have and have asked on there if I can contact them by email. If this doesnt work I will have to call into a branch at the weekend.

Frustratingly I operate accounts online because it is easier (ie no phone required or face to face contact) but then when something goes wrong I am snookered!

Thanks for your suggestion though, much appreciated you tried to help :beer:

innovate

You can write to the Halifax/Lloyds boss at !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Someone in his office will read your email and assign the case for resolution to someone who knows what they are doing.

EDIT: Balls!!! the MSE Forum police software replaced the email addy I posted with exclamation marks!!!!! Thank you, MSE.

the email addy is antonio DOT osorio AT-SIGN lloydsbanking.com. If they edit this out too, you can probably find Antonio Horta-Osorio's email addy on !!!!!!!!!!!!!

EDIT 2:

Here goes the MSE Forum police again!!!!! they replaced ceoemail dot com with exclamation marks! Seems I was wrong thinking MSE is on our side.

Jackie1968

I did exactly the same as you late on Saturday night i.e. converted an ISA Saver Direct into and ISA Saver Online. It said it would take 5 days and was completed today a.m. Hope this helps

Tears_of_Jenny

You can re-designate your existing ISA online at the link below

http://www.halifax.co.uk/savings/accounts/cash-isas/isaoptions/

You don't need to actually open or apply for a new ISA.

Shelle

Sorry you had so much trouble with your post innovate!! I have the email address that you went to such lengths to post in case I need to use it

Jackie1968 Good to hear it worked for you so fingers crossed mine will too

Tears of Jenny - That link is exactly where I went to do my ISA (from on this forum)- it says to convert your existing ISA to click the apply now button, which is what I did and I now have 2 ISAs. Not sure if I still did something wrong somewhere along the line but we will see.

I received a response from their twitter account which gave me a web based contact form to use to contact them.

I have now been advised that (like Jackie1968 was told) it takes up to 5 days to acknowledge but my conversion had been sucessful.

I have checked online and there is still the 2 ISAs but hopefully all will be ok like they say.

Many thanks to all who replied.

Shelle

Well, end of day 3 and I still have 2 ISAs which have not yet been merged/converted yet :mad:

Really hoping it does happen of its own accord else I will have to struggle trying to get this resolved.

Ironically, the staff on the twitter account were very helpful (although they did confirm that my account would be converted within 5 days), but the response I got from the web based contact was not exactly helpful. remember I needed to contact them by email as I cant use the telephone? I told them this, and the response I got back was either needed to call them, or call in a branch and ask a staff member to call the helpline

Thats why I am dreading the next stage if my ISA isnt converted like it is supposed to be

cing0

If instructing your bank online is your main priority, Santander is the only major high street player (excluding Nationwide) which offers this (secure message, not email) :-(
The only way to make Halifax reply to your emails is via a complaint. There is a form on its website, which has been mentioned.
When online banking started years ago, email for communicating was fine and most of them had some messaging system. They quickly realised it was far to expensive and insecure to handle queries over the internet so this is why all of them force you to queue on the phone at your expense, not theirs.
Its up to customers to complain so that the re-instate online messaging. However, this won't happen as the banks don't trust their customers, preferring to interrogate them over the phone.
I'd be interested to know what sort of wild questions are asked (sorry to hijack the thread).