dell cpmuter help!!!

moneysaver05_2

I have purchased a computer from dell and was wondering is anyone can tell me what dells return policy is?? I am returning the computer because i am not hapy with it.
thank you

Toxteth_OGrady

here.

:cool:

TOG

Browntoa

think you can return it in the first 7 days with no problem

http://www1.euro.dell.com/content/topics/topic.aspx/emea/topics/footer/terms?c=uk&cs=ukdhs1&l=en&s=dhs&~lt=popup

7.3 Consumers may cancel their Orders for any reason until, but no later than: 7.3.1 the end of the 7th "working day" (days other than weekend days & public holidays) after the day of receipt of the Product &/or of the Service Order Confirmation (as applicable); or
7.3.2 the end of the 7th working day after the date when all such information required by law is supplied.

7.4 Consumers' right to cancel Software that is supplied on CD, DVD or other similar storage devices is also lost if the Software is unwrapped.
7.5 On cancellation of Products Consumer is obliged to return the goods to Dell in their original condition, undamaged & at the cost of Consumer. Consumer shall take reasonable care to ensure that the goods are not damaged whilst in transit using means arranged by Consumer. Whilst in possession of the goods Consumer shall be under a duty to take reasonable care of them. Dell shall take action against Consumer for goods returned which have been made unfit for resale or damaged whilst in the possession of Consumer.
7.6 The provisions of Clauses 7.3, 7.4 & 7.5 do not apply to Product or Software that is damaged or defective.
7.7 On cancellation of the Order Dell will refund the price paid, less the direct cost of recovering the goods (when applicable), within a period of 30 days from date of cancellation.

albertross_2

what's up with it?

moneysaver05_2

hey guys does it mean that i have to pay for the postage when sending the computer back to them??

moneysaver05_2

it was recieved in a bad state e.g coa sticker was missing and there was a lot of software conflict even thos it was preinstalled with vista!!

Browntoa

yes, you pay

7.5 On cancellation of Products Consumer is obliged to return the goods to Dell in their original condition, undamaged & at the cost of Consumer

Toxteth_OGrady

I think if you are just returning within 7 days under the Distance Selling Regulations for no good reason other than you've changed your mind then I think that charge is fair enough. However if there something wrong with it then the Sale of Goods Act would apply. Talk to your Local Trading Standards. Since you only have 7 days anyway under DSR I'd send it back and then try to claim the costs back in slower time, because it's defective.

:cool:

TOG