We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
newbie in need of advice.
justsinead
Posts: 1 Newbie
Hello folks,
I was wondering if anyone had advice with regards a current complaint which I have had upheld by HSBC. I took a credit card with HSBC in 2000. I was missold ppi on this card. I cancelled the ppi on 31st July 2002 when I rang to query what this product actual was that had been added to the card. I have filed a complaint and HSBC have contacted me to say that they will uphold my complaint. The problem is that HSBC are unable to calculate any offer of redress as they no longer hold information regarding my account. They have asked me to provide evidence in the form of statements showing ppi on the account for the period the policy was in force. I unfortunately do not have this information. Has anyone any advice regarding my next action or am I flogging a dead horse?
Any advice would be greatly appreciated.
Regards
Justsinead
I was wondering if anyone had advice with regards a current complaint which I have had upheld by HSBC. I took a credit card with HSBC in 2000. I was missold ppi on this card. I cancelled the ppi on 31st July 2002 when I rang to query what this product actual was that had been added to the card. I have filed a complaint and HSBC have contacted me to say that they will uphold my complaint. The problem is that HSBC are unable to calculate any offer of redress as they no longer hold information regarding my account. They have asked me to provide evidence in the form of statements showing ppi on the account for the period the policy was in force. I unfortunately do not have this information. Has anyone any advice regarding my next action or am I flogging a dead horse?
Any advice would be greatly appreciated.
Regards
Justsinead
0
Comments
-
Has anyone any advice regarding my next action or am I flogging a dead horse?
The problem with a lack of evidence is that there is nothing to show how much, if anything you paid (in months you clear the balance, no PPI is paid). A lot of the firms only keep 6 years worth. Some go up to 10 years. Some go but longer but you are totally reliant on the evidence being available from you or from them. If both dont have it then you are usually stuffed.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
justsinead wrote: »Hello folks,
I was wondering if anyone had advice with regards a current complaint which I have had upheld by HSBC. I took a credit card with HSBC in 2000. I was missold ppi on this card. I cancelled the ppi on 31st July 2002 when I rang to query what this product actual was that had been added to the card. I have filed a complaint and HSBC have contacted me to say that they will uphold my complaint. The problem is that HSBC are unable to calculate any offer of redress as they no longer hold information regarding my account. They have asked me to provide evidence in the form of statements showing ppi on the account for the period the policy was in force. I unfortunately do not have this information. Has anyone any advice regarding my next action or am I flogging a dead horse?
Any advice would be greatly appreciated.
Regards
Justsinead
Have you looked putting a subject access request in to see if the have anything....or perhaps do you have any bank statements from this time for the cc that were min payment dd?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards