DCA sending out letters on behalf of someone else?

Laitty

First and foremost, a debt is owed by a Grandmother to Barclaycard - not for a lot, but she owes it. Unfortunately, my grandmother's health has deterioted so much so that she is now living in a home and, as a result, we've been forced to sell her house. My mother and I are Powers of Attorney's and will pay off all her debts and finances once the sale of the house goes through (shortly). We personally cannot afford to pay out any more as we're owed about £4k ourselves after picking up various bills.

However, that's not the reason for the post. I've just been to the house to check on her mail - a weekly task. We found two letters amongst the assorted junk and takeaway menus. One was a letter from Credit Solutions Limited of Surrey chasing the debt dated 19th March. The second letter was from Barclaycard informing us that CSL were taking over the debt (Deed of assignment letter) dated 14th March.

However, on closer examination of the letter from Barclaycard it is clear that they have not sent it. The logo is poorly printed and there is no address for Barclaycard - but an address for Credit Solution is there.

It is clear that CSL are therefore sending out letters purporting to be from Barclaycard. The font on both letters is exactly the same and the return address on the envelope's is exactly the same.

I just wondered whether this is considered 'normal' practice by a DCA or whether it not it actually constitutes fraud? Surely sending letters claiming to be from a different company cannot be legal?

Apologies if this is in the wrong topic area, and many thanks for any comments in advance.

[Deleted User]

It's normal practice. Or at least not uncommon. And will be signed off by Bcard.