PIN Money

[Deleted User]

How seriously do you take the banks when they warn it's your own negligence if you lose money as a result of keeping your PIN next to your card?

My mother recently had her purse stolen, and since she had kept her PIN in her purse with the card they just went straight round to the bank and emptied her account. I tried to explain she might as well have kept all her money in the purse instead, but since those nice people at the Halifax said 'never mind, have some more money' I was just cast as the wicked son nagging his 82 year old mum.

Was she just lucky or is this what everyone is doing?

[Deleted User]

She was incredibly lucky.

Tixy

Almost unbelievably lucky.

Are you / she certain that this is their final answer? not just that they are investigating but have recredited the money whilst they do so?

How much did they swipe?

[Deleted User]

Tixy wrote: »

Almost unbelievably lucky.

Are you / she certain that this is their final answer? not just that they are investigating but have recredited the money whilst they do so?

How much did they swipe?

Mum gets so muddled these days it's anyones guess. She said £2000 then £200, I think it's probably £200. A few years ago I had to nag her just to get her to call the bank and tell them after she gave a cold caller all her account details when he told her she was due a tax rebate.

Plxply

It's highly possible that if the fraud department heard what your mother said then they will refuse any repayments and may even possibly ask her to pay back the money she has been refunded (if she already has been).

Fiddlestick

jack_pott wrote: »

How seriously do you take the banks when they warn it's your own negligence if you lose money as a result of keeping your PIN next to your card?

Very seriously. Those are the terms and conditions that I agreed to after all.

Was she just lucky or is this what everyone is doing?

Exceptionally lucky.

The bank would be well within their rights to refuse to reimburse her, although no doubt they would then be getting lynched on here by the 'people can do no wrong and it's all the fault of the nasty banks" brigade.

Fiddlestick

jack_pott wrote: »

Mum gets so muddled these days it's anyones guess. She said £2000 then £200, I think it's probably £200. A few years ago I had to nag her just to get her to call the bank and tell them after she gave a cold caller all her account details when he told her she was due a tax rebate.

Please don't take this the wrong way, but if it was my mother (and she is getting old, but not quite 80's old!) then I'd be seriously talking to her about a grant of power of attorney, as it sounds like she is getting to the stage where she is no longer capable of looking after her own financial affairs.

James

You might want to advise your 82-year-old Mum that a Chip and Signature Credit Card may be a safer option for her.

[Deleted User]

James wrote: »

You might want to advise your 82-year-old Mum that a Chip and Signature Credit Card may be a safer option for her.

I think that keeping her PIN separate from her card would be a good start, but when I tried to offer that I was just shouted down and cast as the wicked son for upsetting his mum more than she already is.

steve1980

Change the pin to something she can remember without having to have it next to card.

Plxply

steve1980 wrote: »

Change the pin to something she can remember without having to have it next to card.

It's never as simple as that, it's either got to be 1234 (or something else ridiculously simple) or they will never remember it.