BT Blunder - Anyone had similar????

edited 30 November -1 at 1:00AM in Small Biz & Charities' MoneySaving
8 replies 658 views
devmccdevmcc Forumite
216 Posts
Hi all...
Not sure if this is in the right spot - please feel free to move me along if it is..
So, long story as short as possible..
I run a small online business from home - I was renting a flat and BT provided my phone line for Internet use only.. I then bought a house but as it needed some work doing I kept the flat on. I called BT and asked them to put a new line to my new property but also stated that I wanted the flat line to continue as I had approx 4 months left and would be running my business from there.
So, you guessed it – they cut the line to the flat by mistake – I called, complained and they managed to get it set up again the next working day… BUT Tiscali said because BT had closed the line it would take them 15 working days to set it back up again … I went through every channel but there was nothing to be done..
Due to the nature of the business I could not work from another system – I have all of my stock in the house and therefore could not just work from anywhere..
I reckon this has cost me around £4000 in lost income…
Also, when I first complained to BT they admitted responsibility and advised they would get the initial advisors manager to phone me – still waiting!!
What should I do from here – I would rather not involve solicitors… anyone had anything similar happen????
Thanks in advance…:confused:


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