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Loft insulation grants - misleading information

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I was told by Warmer Home last August that I qualified for a loft insulation grant. I am over 60. But I have now been presented me with an invoice (I had the insultation installed based on this advice). They say now that I was not eligible and have to pay. I feel misled. Anyone else have a similar complaint ?

Comments

  • pollypenny
    pollypenny Posts: 29,432 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Did you use authorised installers after their survey? That's what has to happen in Wales.
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
  • chesky369
    chesky369 Posts: 2,590 Forumite
    Did they put anything in writing when they told you that you were eligible.
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