Rejecting a New Car ?

WolfPack

Hi,
This is my 1st post on the site, I have been lingering around for a while and though I would say Hi.

Anyhow I was hoping to get some advice. I Purchased an Audi A1 1.4 TFSI Sport Brand new from an Audi Dealer on the 22nd of November 2011. Since the 15th of December onwards a number of problems have been present with the vehicle and the car has now been in on the following occasions:

12/1/12 - 13/1/12
18/1/12 - Home Visit
23/1/12 - 14/2/12
23/2/12 - 8/3/12
9/3/12 - Home Visit
10/3/12 - RAC Callout
11/3/12 - Audi Dedicated Visist. Car towed back to the dealership.

The car has 16 issues, however the main issue for me is Water Ingress. When the car is left stationary overnight for example or during the hours I am at work, if there has been any rain/cold weather all the glass inside the vehicle will be very very misted and will be soaked in water. We are talking more than condensation and a few drops of water with all the glass absolutely drenched and water covering the whole dashboard and pop up screen. The dealer has witnessed this issue when they saw the car in this state outside my property. In the time they have had the vehicle they state they have been unable to replicate the fault and the only difference between my vehicle and the other A1's on their forecourt is the paint protection applied to the vehicle, this was applied by an Authorised Professional Detailer who has also applied the same product to 3 identical vehicles and none of those have suffered these issues.

The car is on a PCP Agreement and during the period they have had the car 50 Days out of the 120 days I have owned it. I sent a letter of rejection to the supplying dealer, Audi Finance and Customer services and was informed they would not reject the vehicle as they believed they could resolve the issue and an agreement was made for the vehicle to go in on 1 further occasion: 23/2/12 and they would keep it for up to 1 month. The vehicle was returned to me on the 8/3/12 and I was informed they were happy it was all fixed and they had removed the Paint Protection from the vehicle.

On the days following this the issue returned and both the RAC and Audi Assist guys stated they had never seen so much water in a car in the x number of years they had been doing this job. It was decided that Audi would need to inspect the car and one of the Audi Specialist viewed the vehicle on the 11/3/12 and has stated on the report "Suspect body shell not sealed" i have obviously pushed ahead with this.

The dealer seems to have finally accepted my rejection of the vehicle however they have since stated that; Audi UK would be sending me a cheque or BACS Payment for the deposit paid. When I asked about a replacement vehicle they said this was not an option under the circumstances and that I was a sometimes difficult customer who expected perfection etc. So unfortuantely I am now going to be left without a vehicle when my work depends on the use of the car, and for me to get a car of like for like specification will require the car to be factory built for me and this is unlikely to arrive until September. If I go to another dealer they will not do the same deal for me and also I wanted to know where I stand legally as I have been making monthly payments on the car and have paid my document fee.

Any advice would be appreciated

shaun_from_Africa

Do you by any chance have any legal expenses cover on your motor insurance policy?
If so, contact your insurers to explain the problem and ask them if the policy would cover you getting legal advice either from one of their advisors or from an independent solicitor.

LandyAndy

If they have accepted your rejection of the car should they not be settling up the finance as well?

Shame on you for expecting a new car to be perfect:cool:.

Buy a Mazda next time;).

getmore4less

Just looked up the price of these on Honest john, £16k ish

Just pick up an off the shelf second hand better spec alternative for less money.

what things are important to you(other than the badge).