Bt business broadband help

sco0ter

For the past 8 months a friend of mine has seen his broadband speed decrease from 13Mbps to 0.13Mbps. most of the time there is insufficient speed to download email and they continually get time outs. over the past 6 weeks I have tested everything.

I know for a fact it is their hardware that is at fault as I can hook up my old netgear router and get a steady 8 Mbps with no drop outs or time outs. Bt sent out a replacement router after the first time I got the netgear working but when their new router still returned speeds of 0.13 - 0.36Mbps they made my friend sign up to a new 1 year contract and said they would send out this new router that would definately work. They sent out a Bt business hub 3 and it was worse than the other older routers.

through experience of network and broadband I asked them to cap the speed of the line as the hub keeps syncing ar 13.424Mbps. they capped it at 9.5Mbps and we have had some success with this and even got the hub speed tested at 8.9Mbps but this only lasts a while before the noise margin creeps up from 7.2-9.7. this causes the hub to completely stop and only option is a restart.

Now nobody will talk to us. The hub guys refuse to believe the hub isn't working and keep blaming other factors and also ignore the fact that I can get a steady line with an old netgear router.

I am now at a loose end of what we can do. using my old netgear is not an option as he would rather the line was fixed to work with bt hardware rather than 3rd party and now he is tied into a 12 month contract for broadband that either connects at 0.13Mbps or he has to reboot the router every half an hour to get decent speeds.

does anybody have any idea who I can contact to resolve this? getting technical with them is not an option and they have refused to send out an engineer 7 times. they will only send out an engineer if my mate pays for it even though we have proved its their equipment at fault.

thanks

wealdroam

Sorry to be blunt, but this is a consumer rights board.

Business contracts do not have the same statutory protections.

Have a read of the contract to determine your friend's rights.

You might try either the small business board or the Techie board.

arcon5

Just buy one that works and move on rather than fannying around with BT equipment that isnt working as it should!
Then concentrate on the business

sco0ter

wealdroam wrote: »

Sorry to be blunt, but this is a consumer rights board.

Business contracts do not have the same statutory protections.

Have a read of the contract to determine your friend's rights.

You might try either the small business board or the Techie board.

Didn't realise business was not classed as a consumer

sco0ter

arcon5 wrote: »

Just buy one that works and move on rather than fannying around with BT equipment that isnt working as it should!
Then concentrate on the business

Can't just buy one. None work. Only reason my netgear works is because it's a modified sky router that I can telnet into and change the snr. Only problem there is it does not hold the info so any reset and the snrwill need setup again.