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Follow up phone calls from Lloyds

Hi im just wondering has anyone had any follow up phone calls from Lloyds after logging complaint? Is this standard procedure?

Comments

  • amersall
    amersall Posts: 17,037 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    They can sometimes phone you if they need additional info, just make sure it is Lloyds and not a claims co trying to get info from you.
  • madmartha
    madmartha Posts: 29 Forumite
    Eighth Anniversary Combo Breaker
    Would a claims company do that??? They actually contacted my mum & asked specific information so I do think it was Lloyds, however might get her to phone them and check! Claims companies really are scandalous!
    thanks for you reply
  • amersall
    amersall Posts: 17,037 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    You are welcome x, and it is best to check first, a poster on here a few days ago put a claim into Natwest, he received a telephone from someone pertaining to be from Natwest and then he got a bill from a claims co when he won redress.
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