Getting in touch with AA credit card. 24 hour line .... shuts at 5:00pm??

Nine_Lives

http://www.theaa.com/aboutaa/contact.html#tabview%3Dtab3

I called AA last week who told me to call today regarding a refund of £350 back on my account which i closed 2 months ago.

So i call the 0800 number. Sorry this department shuts at 5:00pm.

Why say it's a 24 h our line then??????

So i call the 0845 at the top, which after a lengthy discussion with a confused man, i found that this number was no good & it needs to be the 0800 number.

Either it's 24 hours or it's not. It can't be both.

Nine_Lives

Is the website incorrect? Or does that number usually stay open 24hours?

I can't call them due to work hours & break times. I don't get the time.

If the website is incorrect, how do you go about complaining to AA?

stclair

What number are you actually calling?

I would imagine specialist departments are only open during normal office hours.

Nine_Lives

stclair wrote: »

What number are you actually calling?

Customer services: 0800 917 8612 24 hours

The 0800 number that's listed as being 24 hours, which (before it is said) is also the number i was told to call.

YorkshireBoy

Can't MBNA, on one of their many 24 hour freephone numbers, help with your query directly (assuming yours is one of those run by MBNA)?

Nine_Lives

I don't know. I called the 0845 higher up that page but after a while it was clear that was the wrong number. The guy started talking to me about my Sainsburys credit card & my halifax account. I asked how on earth he knew about this (thinking i was just talking to the AA). He then said i had to call the 0800 917 8612 number for the problem i have. I told him about the issue with the 24 hours/not 24 hours & he just said that he can't help me with that.

stclair

K_P83 wrote: »

The 0800 number that's listed as being 24 hours, which (before it is said) is also the number i was told to call.

Ill call it tomorrow when im available and ill ask there opening times for you

Nine_Lives

Thanks for that.

The 0800 number doesn't state any opening times. I'm available to call on Sunday, but perhaps they don't do Sunday's. I'd be available beyond about 5pm on Saturdays, but many of these numbers close at 4pm.

In the meantime, i have £355 refunded to the card that i'd like to have back.

stclair

K_P83 wrote: »

Thanks for that.

The 0800 number doesn't state any opening times. I'm available to call on Sunday, but perhaps they don't do Sunday's. I'd be available beyond about 5pm on Saturdays, but many of these numbers close at 4pm.

In the meantime, i have £355 refunded to the card that i'd like to have back.

There open between 9am and 5pm Monday to Friday

When they are closed the calls get diverted to customer services which is open 24 hours.

Nine_Lives

Thanks. I didn't update as i thought you hadn't called, so figured the thread would drop.

Anyway, i was able to use the works phone to call on my dinner in the end & had the money refunded.

As for any diverting, the phone went dead. No diverting.

stclair

K_P83 wrote: »

Thanks. I didn't update as i thought you hadn't called, so figured the thread would drop.

Anyway, i was able to use the works phone to call on my dinner in the end & had the money refunded.

As for any diverting, the phone went dead. No diverting.

Aww least you got it sorted that's the main thing.