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Praise for Next
pukkamum
Posts: 3,944 Forumite
I ordered a bunch of flowers and a card for my MIL for mothers day and paid extra to have it delivered on Sunday.
She didn't receive them so i called up Next at 9.30pm yesterday.
I explained what had happened and the chap immediately refunded the delivery charge, he then went on to find out what had happened to said flowers.
It turned out i had stupidly put in my house number instead of MIL's when ordering them and they had gone to a different house.:o
Oh well i thought that is that, but no! He told me to pick another bunch of flowers, not to worry about the price being the same, i could have one of higher value and he would re-send them for free!!!!
Well done Next!:j
Makes such a change to have good customer service!
She didn't receive them so i called up Next at 9.30pm yesterday.
I explained what had happened and the chap immediately refunded the delivery charge, he then went on to find out what had happened to said flowers.
It turned out i had stupidly put in my house number instead of MIL's when ordering them and they had gone to a different house.:o
Oh well i thought that is that, but no! He told me to pick another bunch of flowers, not to worry about the price being the same, i could have one of higher value and he would re-send them for free!!!!
Well done Next!:j
Makes such a change to have good customer service!
I don't get nearly enough credit for not being a violent psychopath.
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