Response from HFC- Help

alfie2012

I received a letter from HFC saying they will uphold my complaint and the amount on PPI and 8% totals to £189, HFC wants to pay this to Robinson Way as I am on DMP and this outstanding amount is £205.
I pay monthly for this.
I feel the £189 should come to me as:
I was Mis sold PPi and this:mad: should have never been on my payments.
I am already in DMP and they have agreed to the monthly payments.

grateful for any advice.

Does any one have HFC email address.
Thanks

amersall

If you have arrears with a bank, they can take the redress off the debt i am afraid.

You get the 8% though,they cannot take this.

Ring the number on the redress letter and tell them the 8% has to come to you or you will put a complaint into FOS.

tifo

amersall wrote: »

Ring the number on the redress letter and tell them the 8% has to come to you or you will put a complaint into FOS.

The FOS will probably say ALL the refund can go to the DCA ... i've had this on several complaints even though I settled the DCA accounts before I claimed from the bank ... in the end I didn't accept so lost out cos of the FOS.

alfie2012

Thanks Amersall will ring HFC tommorow.:)

di3004

Hi
When I had dealings with HFC as they are in the same business HSBC, they forwarded and dealt with my emails through the CEO.......

Try this here below if you want to, good luck.

[EMAIL="chiefexecutivehsbcbank@hsbc.com"]chiefexecutivehsbcbank@hsbc.com[/EMAIL]