Dfs - sofas need another repair!

cocobean12

I had my two 4 seater sofas delivered at the e d of October, one had a hole underneath so I phoned the store who sent someone out to mend it (glued a patch over it). By Christmas they had both developed nasty squeaks so I called the store and they sent someone to look at them, surprisingly the sofa with the quietest squeak was so badly made that the frame had come apart, the springs were bowed upwards and it had to be taken away for repair. The guy looked extremely embarrassed by the fact that this had happened in such a short space of time and showed me where the screws in the wood had simply fell out. He fixed the squeaking spring on the other sofa by wrapping some padding around it. My sofa was repaired and returned within a week, can't complain about the service.

A few weeks on and both sofas are squeaking again whenever you slightly move on them. The cushions are failing, no amount of plumping will rectify it (plump it up, and within half an hour it's sagged where your bottom is and is really uncomfortable) also they look awful when you get up, like old worn out sofas. I'm sure that DFS will send someone out again to sort the springs out, but I fear that this is going to happen over and over again. I can't afford to keep having to take time off work to wait in for a repair man to come out. Surely these sofas aren't fit for purpose if they keep breaking after a few hours use each night? (we have no kids using them as trampolines either).

Does anyone have any advice as to how I should tackle this, as they are prepared to repair them, but this is becoming a joke with it now being the fourth repair in five months!!! Should I just be grateful that they are honouring their guarantee or should I pursue that they replace them as they are so poor in quality?

Thank you!

Intasun32

I understand only too well what you are going through with DFS, this is a thread I posted a while ago. I hope it helps you.

https://forums.moneysavingexpert.com/discussion/3100186=

:beer: