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alliance and leicester being very cagey with me!!

hi
I have been ringing a&l asking for our old mortgage acc and loan numbers as we lost them, it's only back in 2005, they told me they couldnt find them on system despite having an old direct debit ref numb for them, they told me to write to the archive dept which i did, had a letter back saying they hold no records!! i cant believe i have just dissapeared from their system, where do i go from here
argghhh :mad:
any help on this please
thanks

Comments

  • dunstonh
    dunstonh Posts: 121,370 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I have been ringing a&l asking for our old mortgage acc and loan numbers as we lost them

    What do you need them for? Obviously not for PPI as MPPI is not paid with the mortgage and does not form any part of the agreement. However, this is the PPI forum. So, perhaps you are asking for the wrong thing?
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • juleeeh
    juleeeh Posts: 47 Forumite
    it was a mortgage, then a further loan on top, so need acc number for loan but to no avail, also was not aware of mppi being paid seperate!
    thanks for that, but still looking for loan acc numbers argghh
  • amersall
    amersall Posts: 17,037 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Did you do a Sar and pay £10 for info?.
  • dunstonh
    dunstonh Posts: 121,370 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    it was a mortgage, then a further loan on top, so need acc number for loan but to no avail, also was not aware of mppi being paid seperate!


    MPPI is different to other types. It is a standalone policy and doesnt form any part of the mortgage agreement. This is in part why MPPI has far fewer issues than other types of PPI. If it is set up correctly, it is taken from your current account each month by direct debit. If set up incorrectly and taken as a single premium, then again it does not appear on the agreement but instead your mortgage amount being borrowed is increased. So, it very much stands out like a sore thumb in that case.

    Further advances under mortgages work the same way.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • juleeeh
    juleeeh Posts: 47 Forumite
    amersall wrote: »
    Did you do a Sar and pay £10 for info?.
    no i didn't, will do now though
    thanks
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