Netflix and those M&S vouchers

dandodex

This must be the people running the promotion for Netflix:

Convertr Media Ltd
5 Chandlers Quay
Maldon, Essex
CM9 4LF
Call 0845 8726 220

Guss

I am going to give Netflix a ring one last time and if they don't agree to give me the vouchers I will end my subscription. MSE Becca said she had spoken to them and they agreed to give me a voucher, just one, but I've not seen anything yet and basicly I am fed up with all this messing around so they can shove it!!

For those of you who got the vouchers what exactly did the Netflix offer link on this website then display when you clicked on it. Cos I got taken to a Netflix membership signup page with no mention of the vouchers and other people got this too. So either this site supplied the wrong link or Netflix swapped their webpages around. All I know is nobody is putting their hands up and saying yes there was a problem.....weird that!!

hect0r

I have same issue - got the 1st voucher which was £10 / £8 (2nd email), then so far nothing for month 2 and 3.

Emailed netflix at resolutions@netflix.com and got standard reply saying call them so just did on 0800 096 6380. They didn't seem to know much about it and knew nothing about additional months seemed to imply it was a 1 month offer. But said call M&S - well i just emailed them - not sure it will get any where.

Would think its Netflix should take responsibility they set this up, and they should know about it.

Question : this is original text below from MSE email saying MSE blagged the offer does that mean the MSE team know anything more about this??

"Free £24 M&S vouchers with 3mth Netflix costing £12. Use this free Netflix* 30-day trial link we've blagged for MoneySavers and you get an £8 M&S voucher. PLUS pay £5.99/mth for 2 more mths & get another £16 of vouchers, so you're £12 UP and can cancel then. For just the free trial, slightly more's avail via cashback sites — full options in Netflix Deals."

Simon

Guss

Hi Simon,
I already have sent my signup details on to MSE Becca who apparently is liaising with Netflix and all I got back was an offer of a single voucher. It should have been straightforward, sign up, get the vouchers and enjoy the netflix service. But no....

When I contacted netflix they were not even aware of the voucher offer!! I can only conclude they are not very organised. The contact agent I spoke too even advised I go back to M&S to chase up the vouchers (yes I know that defies logic!). I didn't want to be rude to her so I just left it at that and said thank you and bye.

As far as I can see this seems to be bouncing between MSE (as the referrer) and Netflix the provider of the offer and its not being managed properly with no explanation of how the technical side of this failed.

Becca can you clarify please for all of us still having problems the following:

1. Becca I have already provided you with an email address, date signed up and name on account and what I got back from you was an acknowledgement of the offer of one voucher from Netflix. Do you think that this is good enough considering the original offer and should this site not be pressing this home with Netflix because all I am getting so far is a brick wall. The offer was 3 vouchers not 1. I am either entitled to the 3 vouchers or none at all, I don't want goodwill.

2. Is there a manager at Netflix you are willing to name who is dealing with this problem and is AWARE?!! Or is this a faceless issue that nobody at Netflix wants to deal with. Who on earth is managing this offer?

3. Anybody know why the link on MSE took some of us to a Netflix sign up page which completely bypassed the offer?

4. Has it not dawned on someone that all the extra signups to Netflix on those dates which coincided with the offer and who didn't get a single voucher might warrant a second look and that there was a problem?

Guss

Incidentally Simon when you followed the link from MSE to Netflix did you see further confirmation of the offer on the actual Netflix site. Because I didn't and I think I tried MS Explorer and Google Chrome internet browsers as I thought it was all a bit odd.

What surprises me is MSE isn't actually making more noise about this on behalf of us who have not received the full complement of vouchers or have not received any at all.

Guss

Have just fired off another email to MSE about this and the call I had with Netflix today....(see below)



Hi Becca,
I have just spoken to Netflix and they are saying they are happy to confirm I can receive the M&S vouchers but they need confirmation from MSE that I signed up through the promo web link on the MSE website. Which I did and many of us have but I now firmly believe there was a problem with the link you provided which didn't register us as having followed the promotional link.

It seems to me the problem with getting the vouchers is not with Netflix but with MSE not confirming there was a problem with the signup and accepting that some people have unfairly missed out. The ball is firmly in your court to give the signal to Netflix that the vouchers should be issued. This seems to be the classic scenario of both parties simply pointing the finger at eachother.

It surely doesn't take a genius to figure out that since I have been a long time subscriber to MSE that I am going to see the offers the minute they come thru. The fact I signed up during the offer period to Netflix that I would purposely use a link to avoid receiving £24 worth of M&S vouchers. That does not add up!!


When I read them your PM to me below ....

I have just heard back from Netflix and they have said you were not eligible for the M&S voucher but they will send you a good will voucher for being a first time customer.
So you should get the voucher emailed to you soon.
Hope this helps,
MSE Becca


They said that was correct only if I hadn't signed up thru the promotional link on MSE ....BUT I DID. But I keep meeting a brick wall here :mad:

redstripe

I've just been billed for the second time from Netflix. Got the first voucher (£8 upped to £10). Nothing since.

reetsaver

I got the initial £10 (upped from £8) voucher in February and have subsequently paid for membership on 9 March and April. I too have not received any further vouchers.

I have called them today to chase and whilst sounding very friendly they sounded a little clueless. I've been told I'll get the further vouchers within a week ... we'll see!

cazzy123

I also signed up and received the first £8 voucher on 05/03/12 and nothing since at the bottom of my voucher it states:

"You are receiving this email on behalf of Netflix from Convertr Media because you subscribed to a Netflix offer via a 3rd party".

not entirely sure whether to just cancel or see what happens.

bazlindon

I signed up to Netflix on 19th Feb. Received first £8 voucher by email on 5th March. (It was for use online ONLY. I thought it would be a printable voucher I could use in store)
Havent received anything since. I rang Netflix last week and an over friendly guy said he knew about the problem and would send some emails to the relevant people for me and i would get vouchers.
I havent received anything since.
If I dont receive anything by 18th March I will also be cancelling. It`s a shame as if the offer worked I would have carried in subscribing for a few extra months at least.
Is there ANYONE on here who has actually received a SECOND £8.00 voucher as I think everyone has had either nothing or just the 1st voucher.
Thanks.... Brian