aaaagh logging in!!! please help

samuela66

Hi,

Please can someone help me before I launch my laptop out the window.
I can log into most things but HSBC internet banking i put my number in then press sign in and nothing but the egg timer, i can log into ing and other banks and catalogues, but a lot of attachments and when you can click on a link, its just the egg timer .........................................;-(

please help...............

thanx

MercilessKiller

Sounds like an HSBC problem or a CACHE problem. Try deleting your cookies and temp internet files.. also press F5 a few times to do a proper refresh of the page then login again.

samuela66

MercilessKiller wrote:

Sounds like an HSBC problem or a CACHE problem. Try deleting your cookies and temp internet files.. also press F5 a few times to do a proper refresh of the page then login again.

thankyou very much how do i delete cookies though........

samuela66

MercilessKiller wrote:

Sounds like an HSBC problem or a CACHE problem. Try deleting your cookies and temp internet files.. also press F5 a few times to do a proper refresh of the page then login again.

found it ;-)

MercilessKiller

lol good good all working?

samuela66

MercilessKiller wrote:

lol good good all working?

No still can't log onto HSBC and done all the deleting, perhaps its HSBC as you say!!!!!

thanks

samuela66

MercilessKiller wrote:

lol good good all working?

Hi Merciless,

Dont know if you can help me anymore, when I went to my hotmail and clicked on the link that i had a response with moneysaving expert, it just stuck with the finger, you know the hand with the finger, then it said searchglow...not responding.......

eeeeek, i've had enough......

MercilessKiller

Aha! Search_Glow is a bug within the Windows Live toolbar!

Does Search_Glow appear in the taskmanager when you do CTRL + ALT + DELETE

If so remove windows live toolbar from add/remove programs and if tat doesnt work:

1. Download this file
http://download.bleepingcomputer.com/sUBs/combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you called combofix.log. Post the content of that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

samuela66

MercilessKiller wrote:

Aha! Search_Glow is a bug within the Windows Live toolbar!

Does Search_Glow appear in the taskmanager when you do CTRL + ALT + DELETE

If so remove windows live toolbar from add/remove programs and if tat doesnt work:

1. Download this file
http://download.bleepingcomputer.com/sUBs/combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you called combofix.log. Post the content of that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

wheres add-remove programmess please

MercilessKiller

Start > Control Panel > Add/Remove Programs

samuela66

MercilessKiller wrote:

Start > Control Panel > Add/Remove Programs

Hi Mericless,,

Thankyou so much found it before you posted back, so if you need any tips just ask! ;-)
What type of bug is that...... a pain in the !!! I know!
I am now logged onto my bank, thank you so so much for your help today

Sam