advice needed with halifax ppi cc..won..but not paid

beathebanker

hi some advice on my next step had halifax claim upheld 2 months ago..full breakdown said i would receive cheque within 14 days..2 months later after ringing them they said they would escalate it..but that would put me back in the `process of payment` they said..they told me it could take another 28 days to pay me..thats fine..but theyve doe this once already after i rang them when they were amonth late..beginning to feel theyll never pay

advice plse:(

beathebanker

any help would be appreciated please

amersall

All you can do is wait i am afraid, i would ring Halifax complaints number and put a complaint in about the length of time you have waited to receive your redress and how you have been fobbed off when you ring to enquire.

Tell them you will be taking this to FOS if they do not look at your claim and deal with this immediately.

misschicken

And interest (where appropriate) should be calculated up to the date of settlement in line with the FOS method of redress, not up to the date the Halifax upheld your complaint. You might want to mention that to them when you ring.

DanB73

See my threads - it seems like a common problem with the Halifax delaying payment - its a disgrace the way they are treating their customers. I had a letter from them dated the 10th Jan to say I have been successful in my claim...but I STILL havent had a cheque!
I have rang & rang the PPI number & complained to the Halifax on their complaints number (recvd £15 compensation) but PPI money still missing.
Today I have written a formal complaint to the Halifax.
Dan

MeeNorr

It's strange that some people are waiting a long time for their cheque, I sent my PPI questionaire off to Halifax about 6 weeks ago, had a phone call from them about 2-3 weeks later to clarify a couple of points on it and had a letter from them last week saying that my complaint had been upheld and received my cheque yesterday :j. Off to the bank on Monday to pay it in which will clear about 70% of my debts!