Mobile Phone 'capping'

visidigi

interesting, the only networks I know of to allow capped, flip to PAYG contracts are TMobile with their flext product and Tesco, who recently started capped contracts.

Like grumbler says, prove they admit the store didn't pass the request on and thats pretty hard for them to argue.

grumbler

wantmemoney wrote: »

...you are correct but you appear to have missed the point here (apology if I'm wrong).

The OP asked 3 UK about a spend limit being applied to the account.

Whether the OP understood the difference between a credit limit designed to protect the Network from fraud or a spend limit to protect the customer from 'bill shock' is neither here nor there.

Apology accepted. It was an educated guess based on many stories abut people making this assumption. Two words 'some' clearly indicated this.

wantmemoney

LJ21 wrote:

Network is 3 - I took out a contract for my teenage son, they assured me, as long as it wasn't used to call non UK numbers or internet downloads, they could guarantee he would be blocked when he hit his limit.....when he exceeded his limit, they told me, I shouldn't use it as a budgeting tool, I have been waiting since November 2011 for them to explain, what, if not a budgeting tool, is it????

grumbler wrote:

Some networks stipulate a credit limit, not a cap.
Some people wrongly assume that it is the same.

No apology given - you are still completely missing the point. The OP did not enquire what measures were in place to protect the Network from fraud. Why the hell would they.

The OP was obviously enquiring about a 'spend cap' to prevent her son from running up a large bill. If the OP was confused it was caused totally by the 'customer service' person and totally unnecessary.
They should have been honest and transparent from the start and inform the OP that they do not put customer requested spend caps on accounts.

Another on going scripted con.

LJ21

gjchester wrote: »

It clearly says a credit limit should not be used for budgettings in Three's T&C.

6.17 As described in Section 6.14, we will send you a bill on a periodic basis, which will usually be monthly. The bill will state the amount of the Charges due from you and the due date by which you must make payment. If you fail to pay your account on time, you will be breaking your agreement and we may Suspend or Disconnect you. In this case, you will have to pay any outstanding Charges. We may set a credit limit on your account until you have established a good payment history with us or if you fail to pay your account on time. If you exceed the credit limit we set, we may Suspend any or all of the Three Services you use until you have made a payment to your account. You should not use the credit limit for budgeting as the amount you owe is not capped or limited by any credit limit we set.

Did you not read them and query it at the time you signed up?

This is something entirely different, as a 3 year reliable paying customer of the company, they didn't need to protect themselves from my not paying bills, they already had history on me. This passage is how 3 are attempting to wriggle out of this situation, I was sold a contract based on the fact, the sales person at 3 told me, my son wouldn't be able to exceed his allowed minutes as they would block his phone to all outgoing calls except other 3 customers, this was made crystal clear, the problem lay in the admin offices NOT setting up this facility as they didn't action the request, I have copies of the original email request as I went into the store and got it! Once they set the facility up, my son was indeed blocked once he had reached his allowance. The fault is definately with 3, unfortunately, like yourself, so many fall for the cop out response!

LJ21

visidigi wrote: »

interesting, the only networks I know of to allow capped, flip to PAYG contracts are TMobile with their flext product and Tesco, who recently started capped contracts.

Like grumbler says, prove they admit the store didn't pass the request on and thats pretty hard for them to argue.

Thanks, I did prove they hadn't actioned the original request, on the advice of trading standards, I sent a copy of the email sent by the store when I took out the contract, 3 gave me a 'goodwill gesture' of a fraction of the bill cost, as they had slipped up. what I am struggling with, is getting 3 to accept that the 'cap' they offered me to convince me to take out this contract, is quite different to the 'credit limit' applied to protect themselves! gggrrrrr

gjchester

LJ21 wrote: »

. The fault is definately with 3, unfortunately, like yourself, so many fall for the cop out response!

I didn't say the fault wasn't with Three, I said Three specifically say it's not to be used for budgetting, and thats what you did.

Just because you don't like the reply it does not make it wrong. If you prefer we can all tell you your Right but it won't change Three's view or stance.

Were you lied to by the salesman (as three have never had a proper cap) maybe, but unless you have it in writing proving it will be a lot harder.

grumbler

wantmemoney wrote: »

Originally Posted by LJ21
Network is 3 - I took out a contract for my teenage son, they assured me, as long as it wasn't used to call non UK numbers or internet downloads, they could guarantee he would be blocked when he hit his limit.....when he exceeded his limit, they told me, I shouldn't use it as a budgeting tool, I have been waiting since November 2011 for them to explain, what, if not a budgeting tool, is it????

Originally Posted by grumbler
Some networks stipulate a credit limit, not a cap.
Some people wrongly assume that it is the same.

No apology given - you are still completely missing the point. The OP did not enquire what measures were in place to protect the Network from fraud. Why the hell would they.

What are you trying to achieve by misquoting me, i.e. deliberately changing the chronological order of the posts to make my post looking like it was a reply to LJ21's post you quoted above?

nsabournemouth

self regulation. Why can't people take responsibility for themselves?

LJ21

nsabournemouth wrote: »

self regulation. Why can't people take responsibility for themselves?

I don't follow

LJ21

gjchester wrote: »

I didn't say the fault wasn't with Three, I said Three specifically say it's not to be used for budgetting, and thats what you did.

Just because you don't like the reply it does not make it wrong. If you prefer we can all tell you your Right but it won't change Three's view or stance.

Were you lied to by the salesman (as three have never had a proper cap) maybe, but unless you have it in writing proving it will be a lot harder.

I guess there is a huge issue here then, because, not only did the salesman in the store assure me they could offer this facility, but the telephone advisor, I spoke to when this all blew up, gave me the same information, telling me that he had the email request in front of him, but that it hadn't been actioned when his department had received it!! How bizarre, they are telling people this information but don't offer such a thing - you wouldn't think this sort of thing could happen with the trading standards and the like