Barclaycard changes classed as spam

Ogee

Barclaycard sent me an email to tell me about some changes to terms/conditions. My spam filter rejects any email that's apparently from a bank, so I can't read it. I thought it was spam, but Barclaycard cofirmed they sent me an email. How stupid is that?

I've asked them to confirm (in writing, not phone or email!) that they haven't done this before. Letter today tells me they note I'm dissatisfied, it's being dealt with, aim to have an answer 3rd April.

I just wonder what the original email said - and if it's important, why not send it by post? I expect a few thousand of you folk out there had the same email binned by your spam filters.

Well done Barclaycard :T

Tixy

I vote Yes, its okay to send by email, but would add to that - providing that at some point you've agreed to receiving emails from them about your account (ticked or not ticked a box accordingly).

If you are not happy receiving information by email then just write to them and ask them to change your settings so that everything is sent in the post.

Several of my lenders send me things by email which I receive. Just last week I got a MBNA change of terms email which went straight to inbox. Whereas spam/phising emails purporting to be from banks go straight to my spam box 99% of the time. Perhaps the issue is with your spam filter settings?

jonesMUFCforever

If you receive paper statements you will get paper advises about changes to terms and conditions.
That's what I have found the situation to be anyway.

Ogee

I don't use this card very much, so don't get regular statements. And I've never said it's ok for them to email me, so why did they?
The spam filter's provided by O2, sensibly rejects anything from a bank. Not my setting!

jonesMUFCforever

....Because presumably you supplied them with your email address! .......and you didn't tell them not to!

tyllwyd

Ogee wrote: »

...The spam filter's provided by O2, sensibly rejects anything from a bank. Not my setting!

But it's not very sensible if it is rejecting important emails that you do want to receive, is it?

In the spam filter, is there any way to tell it to accept emails from certain senders, perhaps by adding the address to your address book?

Mikeyorks

Ogee wrote: »

why not send it by post?

Because it's cheaper and quicker to send it by email? And because it's not account sensitive data? And because you've provided an Email address to them?

Ben8282

Can we have a 3rd answer option - no but without the 'emails from banks usually classed as spam'.

I believe e-mail should be used only for marketing etc not for the advising of anything important which should be done by letter to their statement address.

walesrob

Ogee wrote: »

The spam filter's provided by O2, sensibly rejects anything from a bank. Not my setting!

Then O2's mail system is broken, and should not be trusted with anything important, if any email at all. I don't know of any other email provider who tags ALL bank emails as spam. I would change email provider.

My personal opinion only, I would rather have the bank email me to say your statement is ready for download, rather than have it delivered by post. We all know how unreliable Royal Mail can be, and we have all heard stories of post going missing or being intercepted - plenty of stories abound on these forums.

balmk

It's your spam filter that is at fault here, not Barclaycard - you need to modify your settings to allow emails from the Barclaycard email address that you recieved your last communication from.

Common sense rules do apply - Barclaycard will never ask you for personal details - they only send notifications or information via email - so if you get any asking you to supply information then you need to disregard it.

thenudeone

How is the operation of your ISP's or email program's spam filter suddenly the fault of Barclaycard?

Would it be their fault if a letter got lost in the post?

I can guarantee that at some point you will have been informed that changes to terms can be delivered by email.

I know the banks have a bad press but they aren't responsible for everything going wrong in the world!