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HMV - first order 2 problems
mr_rush
Posts: 597 Forumite
I ordered the new Star Wars DVDs plus a 10 disc Tintin boxset from HMV. All were showing as 'ready to ship within 24 hours'.
Several days later, 2 of the Star Wars DVDs arrive, still waiting for 1 Star Wars (Empire Strikes Back) and the Tintin box set.
Get in touch with Customer services who tell me - tintin box set sold out at the 'promotional price - £12.99', but I can buy it now for £29.99 - regular price. I say they should honour the price when I ordered as there were no stock problems according to website or a mispricing. Customer services say no way.
Mention the lack of Empire Strikes Back - not very fussed, tell me to report it again at 10 days after order date. Finally did that yesterday - now got to wait for a refund.
This is the first and last time I'll use hmv.co.uk - play and amazon have much better customer service. if they !!!! up with a delivery then they always offer you some vouchers.
Several days later, 2 of the Star Wars DVDs arrive, still waiting for 1 Star Wars (Empire Strikes Back) and the Tintin box set.
Get in touch with Customer services who tell me - tintin box set sold out at the 'promotional price - £12.99', but I can buy it now for £29.99 - regular price. I say they should honour the price when I ordered as there were no stock problems according to website or a mispricing. Customer services say no way.
Mention the lack of Empire Strikes Back - not very fussed, tell me to report it again at 10 days after order date. Finally did that yesterday - now got to wait for a refund.
This is the first and last time I'll use hmv.co.uk - play and amazon have much better customer service. if they !!!! up with a delivery then they always offer you some vouchers.
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Comments
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I ordered 5 DVDs in Nov last year for an Xmas pressie . All but 1 said In Stock , 1 was on pre-order . Was still waiting for 1 at the start of Jan (not the one that was on pre-order , it arrived quite quickly) . Got peed off and cancelled the remaining 1 and ordered it elsewhere .0
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You can get the tintin box set on play at £13.99
http://play.com/DVD/DVD/4-/163423/The_Adventures_Of_Tintin_75_Year_Anniversary_Box/Product.html"Beautiful young people are accidents of nature, But beautiful old people are works of art."
-- Eleanor Roosevelt0
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