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Sky + Box Freezing

sophiasmummy
sophiasmummy Posts: 88 Forumite
in Techie Stuff
Hiya folks

I have a Sky + HD Box (installed Feb last year) and over the last couple of months it has started freezing whenever we watch a programme on record or if we have paused Live TV.

It's driving me mad!! Any ideas??

Thanks :)

Comments

  • silvercar
    silvercar Posts: 50,424 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    Have you tried switching it off at the mains,, leaving it off for 2 minutes then plugging it back in. Wait 2 minutes before switching it on.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 13 March 2012 at 9:52AM
    Just out of warranty it seems. PSU may be failing, try to blag a replacement out of Sky by threatening to leave. Failing that, eBay.
    No free lunch, and no free laptop ;)
  • sophiasmummy
    sophiasmummy Posts: 88 Forumite
    Thanks Silvercar will try that, Macman yes my thoughts exactly!
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    You could try a forced software upgrade.

    Unplug, leave it for a few minutes, then whilst holding down the backup button on the box, power it up, when all the front panel lights come on and there is an on screen message let go and leave it to do its stuff.

    A full system reset would be the last resort but you would lose any recordings you have.
    That gum you like is coming back in style.
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