Visa Fraud how does this happen?

Pindapanda

Hi
I made a number of online purchases on my ipad last Sunday.
All shops i use regularily. I was prompted for verification by visa password. card was stopped and asked to phone Visa which i did and validate these were my transactions.
3 days later a massive fraudulent transaction for £610 for John Lewis direct is processed -no questions asked. I phone JL as they had advised by post on the item being available on click and collect.
I have phoned Visa and stopped card

but how does this happen Noone has access to my card, have not revealed password.

Exactly the same thing happened 3 years ago. I bought stuff in online sale. Transaction queried and approved by me then 3 days later a £2500 bed is purchased 300 miles from where i live

I thought VbV was safe??????

meer53

VbV is safe. for that particular transaction. Wherever you have used your card, the details can have been compromised. May not be recently, could be months ago. Could be over the internet, via mail order or at a petrol station or supermarket. Could have been anywhere. Plus not all retailers are signed up to use VbV.

Fingerbobs

It baffles me how they get hold of the card info too.

I've only been a victim of fraud once, but it was on a 'spare' credit card that I had not used for years. In fact, the card itself had been sitting in a drawer at home and never been in my wallet!

I suspect they just try random numbers until they hit on a valid one.

I had two "Amazon Digital Download" transactions - one small one (presumably the fraudster doing a test), followed by a big one.

Both refunded by the c/c company, no hassle.

dzug1

I'm puzzled that a fraudster can get hold of your VBV password - I suppose implementations can vary but my recollection is they ask for 3 random characters that are input by drop down list, not typing.

Though if the fraudster knows a bit about you and your account it's not that difficult to get it reset. That would suggest it could be someone who knows you fairly well and not random at all.

tomsco

Fingerbobs wrote: »

It baffles me how they get hold of the card info too.

I've only been a victim of fraud once, but it was on a 'spare' credit card that I had not used for years. In fact, the card itself had been sitting in a drawer at home and never been in my wallet!

I suspect they just try random numbers until they hit on a valid one.

I doubt that would work. They would need to guess a combination of card number, expiry date and security code, and believe billing address as well.

After a few wrong attempts, the CC company would hopefully block it as fraud.

camuk81

pinda, I worked for a bank many moons ago and once saw a woman have £800 go out to a dry cleaners at 3am in the morning!

Keep checking your statements and if you can change your VBV password. All by verified by visa transactions I have done have asked for the full password

As regards the spare card it may have been you got a new one without realising it. Banks have what are called hot postcodes and I live at one of these which means one of my providers send me my cards padded to avoid any fraud occurring.

Some address they can't even pad them and they will have to be delivered by couriers.