credit card PPI

vrethammar

I have no paper record of PPI with credit cards but I'm sure I had it in the past. Could anyone give me the appropriate addresses for...

SAINSBURYS BANK
HFC
LLOYDS TSB

so that I can get some details please....is there a best practice template?

AMEX say I had PPI but didn't any premiums...aren't they generous?!

di3004

vrethammar wrote: »

I have no paper record of PPI with credit cards but I'm sure I had it in the past. Could anyone give me the appropriate addresses for...

SAINSBURYS BANK
HFC
LLOYDS TSB

so that I can get some details please....is there a best practice template?

AMEX say I had PPI but didn't any premiums...aren't they generous?!

Hi there

Some email contact details below of Sainsburys and tel numbers etc if required. If you need to write to them, maybe ring them and ask them for the address of where to ask for copies of your paperwork, or ask them directly on the telephone.

https://online.sainsburysbank.co.uk/common/userforms/ContactUs.aspx?source=NETHMPAGCONTMAIN0001

HFC:
HFC Bank Limited,
PO Box 5207,
Coventry,
CV3 9FB
http://www.hfcbank.co.uk/html/payment_insurance.html

Lloyds - details of contact direct link below.
http://www.lloydstsb.com/payment_protection_insurance_complaints.asp

di3004

If you want to request for just a copy of the agreements but do not have the account numbers, give them as many details as possible (personal) full name, any name changes, all addresses under whilst taken out the accounts, date of birth etc which will help.
You just write to request they send you a copy of the agreement by 12 days and enclose £1 cheque or postal order, post by recorded delivery.

If you require further paperwork, a subject access request (SAR) can be requested, again if you have no details of the account numbers do the same as above, and enclose £10 cheque or postal order, they have 40 calendar days to comply.

There is a SAR template below if required.
https://forums.moneysavingexpert.com/discussion/1475553

When it comes to making the complaint, use the reclaim questionnaire, complete and send to the ones responsible for setting up and selling the account, keep copies for your records too.
Stage 3 below is the complaint reclaim questionnaire.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step3

Hope this helps, good luck.

magpiecottage

A lender is not required to give a copy of the agreement for a closed account.

Also, if you had PPI then it would have shown on every monthly statement - so how did you manage to not know about it?