Play.com - my experience

clhs

Okay, thanks for the input; I had no idea this was going to be such a controversial topic. My intention was not to offend anyone (although clearly I have); I was just sharing my experience with Play.com. I will wait another week before contacting them again, by which time three weeks will have passed, and maybe then they will take action (although they refused to do so with the phone last year but hey ho). I think it's time to wrap this thread up before the arguments get out of control. There's really no need for anyone (and you know who you are) to have taken this so far.

johnnyboyrebel

coacs wrote: »

Erm, I think you'll find that 7 weeks is actually more than 3 weeks.

It certainly is but 7 weeks was for an original and a replacement to be sent so your point? Clearly Play will not advertise "please allow a maximum of 7 weeks delivery for your original and your replacement" as that would be bizarre :rotfl:

coacs wrote: »

So, to reiterate: 7 weeks is unacceptable. You and your other PLAY colleagues might not like people daring to berate your company, but the fact remains that they dropped the ball for this guy. You can argue all you like (and you clearly like to) but you can't get round the fact that 7 weeks is unacceptable.

I do feel that you maybe are not bothering reading my posts properly or simply ignoring the bits you don't like. Do Play deliver the item? No. Do Play have any control over a postal method that is untrackable? No. Therefore Royal Mail apply the maximum period (not Play) Again if you disagree with that don't use Play. Rocket science??

coacs wrote: »

But I am enjoying your continual denial of this fact. In no way does it make you look slightly dumb.

And the good old insults start. Well done :beer:

johnnyboyrebel

clhs wrote: »

Okay, thanks for the input; I had no idea this was going to be such a controversial topic. My intention was not to offend anyone (although clearly I have); I was just sharing my experience with Play.com. I will wait another week before contacting them again, by which time three weeks will have passed, and maybe then they will take action (although they refused to do so with the phone last year but hey ho). I think it's time to wrap this thread up before the arguments get out of control. There's really no need for anyone (and you know who you are) to have taken this so far.

There is no argument here, just the obvious point that Play or any online company do not physically deliver parcels like some people like to think they do.

I love the "you must work for Play" garbage because I am stating a fact :beer:

coacs

johnnyboyrebel wrote: »

It certainly is but 7 weeks was for an original and a replacement to be sent so your point? Clearly Play will not advertise "please allow a maximum of 7 weeks delivery for your original and your replacement" as that would be bizarre :rotfl:



I do feel that you maybe are not bothering reading my posts properly or simply ignoring the bits you don't like. Do Play deliver the item? No. Do Play have any control over a postal method that is untrackable? No. Therefore Royal Mail apply the maximum period (not Play) Again if you disagree with that don't use Play. Rocket science??



And the good old insults start. Well done :beer:

My pleasure.
If you can't take them, don't give them. To quote one troll on here: "Rocket science".

clhs

I really feel that the last couple of people to post are adding nothing of value to this and are merely engaging in battle. Maybe it's time to be adults and just admit that you have different opinions without having to try to persuade the other one to see your agenda? Can we just accept that I have had a bad experience with Play.com and leave it there? There really is no need for anyone (whether they really are employees of Play.com or not) to take anything personally.

clhs

johnnyboyrebel wrote: »

There is no argument here, just the obvious point that Play or any online company do not physically deliver parcels like some people like to think they do.

I love the "you must work for Play" garbage because I am stating a fact :beer:

Again you're wholly mistaken. It wasn't I who said you work for Play.com. Your staunch defence of them is starting to make me wonder, though.

swsixteen

[FONT=&quot]I have used[/FONT][FONT=&quot] Play.com[/FONT] [FONT=&quot]many times over the last few years and I have always had a reasonably good service...until now![/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot] Last week I ordered an[/FONT][FONT=&quot] Icecrypt T2400[/FONT] [FONT=&quot]1TB Freeview+ HD PVR Recorder - £195.99.[/FONT][FONT=&quot]

The order was confirmed but 3 days later I received an email requesting I telephone for an 'additional security check'. So I 'phoned, answered the security questions and confirmed the order.

Two days later I received another email indicating a problem with my Cardholder address. So I 'phoned again. Turned out there was no problem with my card/address but the item was no longer in stock at the original price. If I now wanted it I'd have to re-order at the new price of £289.95 - nearly 50% more and more expensive than the 2TB version which was listed at £279.89 - and In Stock.

So I cancelled the order and ordered the 2TB version instead...

Yes, you guessed it when I 'phoned to make sure there were no problems I was told yet again that the item wasn't REALLY In Sock and the ordered wouldn't be honoured.[/FONT]


[FONT=&quot]I won't be using them again!
[/FONT]

johnnyboyrebel

coacs wrote: »

My pleasure.
If you can't take them, don't give them. To quote one troll on here: "Rocket science".

Did I call you 'dumb'. Thought not, in fact I haven't insulted you in any way so chill out.

clhs wrote: »

Again you're wholly mistaken. It wasn't I who said you work for Play.com. Your staunch defence of them is starting to make me wonder, though.

I never said you did say that. Sorry for the confusion. Wasnt aimed at you.

johnnyboyrebel

swsixteen wrote: »

[FONT=&quot]I have used[/FONT][FONT=&quot] Play.com[/FONT] [FONT=&quot]many times over the last few years and I have always had a reasonably good service...until now![/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot] Last week I ordered an[/FONT][FONT=&quot] Icecrypt T2400[/FONT] [FONT=&quot]1TB Freeview+ HD PVR Recorder - £195.99.[/FONT][FONT=&quot]

The order was confirmed but 3 days later I received an email requesting I telephone for an 'additional security check'. So I 'phoned, answered the security questions and confirmed the order.

Two days later I received another email indicating a problem with my Cardholder address. So I 'phoned again. Turned out there was no problem with my card/address but the item was no longer in stock at the original price. If I now wanted it I'd have to re-order at the new price of £289.95 - nearly 50% more and more expensive than the 2TB version which was listed at £279.89 - and In Stock.

So I cancelled the order and ordered the 2TB version instead...

Yes, you guessed it when I 'phoned to make sure there were no problems I was told yet again that the item wasn't REALLY In Sock and the ordered wouldn't be honoured.[/FONT]


[FONT=&quot]I won't be using them again!
[/FONT]

Everyone take note, this is crap service on Play's part as it is directly down to Play being useless.

coacs

swsixteen wrote: »

[FONT=&quot]I have used[/FONT][FONT=&quot] Play.com[/FONT] [FONT=&quot]many times over the last few years and I have always had a reasonably good service...until now![/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot] Last week I ordered an[/FONT][FONT=&quot] Icecrypt T2400[/FONT] [FONT=&quot]1TB Freeview+ HD PVR Recorder - £195.99.[/FONT][FONT=&quot]

The order was confirmed but 3 days later I received an email requesting I telephone for an 'additional security check'. So I 'phoned, answered the security questions and confirmed the order.

Two days later I received another email indicating a problem with my Cardholder address. So I 'phoned again. Turned out there was no problem with my card/address but the item was no longer in stock at the original price. If I now wanted it I'd have to re-order at the new price of £289.95 - nearly 50% more and more expensive than the 2TB version which was listed at £279.89 - and In Stock.

So I cancelled the order and ordered the 2TB version instead...

Yes, you guessed it when I 'phoned to make sure there were no problems I was told yet again that the item wasn't REALLY In Sock and the ordered wouldn't be honoured.[/FONT]


[FONT=&quot]I won't be using them again!
[/FONT]

I feel your pain!