Deferred Payments

furiousjammin

also its a standard santander current account

Bravehearted_2

Is it just me that checks his account online everyday or every other day or so just to make sure all is OK?

Surely you noticed you were slightly "better off" all this while.

They've not broken any rules but I can understand your predicament.

Negotiate with the bank to remove the charges and pay only what you owe (perhaps in installments)

jonesMUFCforever

Not sure if it helps and I don't know what the cap is but on their website it states
We cap the amount of overdraft fees that can be incurred in any statement period. This includes Daily Arranged Overdraft Fees, Daily Unarranged Overdraft Fees, Paid Item Fees and Unpaid Item Fees.


Also I do not understand post 11# you say you did have the money in the account so where did it go?
Nobody will believe you that 62 transactions of £20 went 'unnoticed' - sorry - perhaps you went back to that store because you found or thought you found a way of obtaining goods without paying.

Millie_Millsters

furiousjammin wrote: »

the money was still in the account, but as the transactions were each for £20, i didnt notice them not leaving my account. if they were £100 i would have noticed. But £20 i didnt.

82 transactions for £20 each over 3 months? That's almost one a day and you didn't notice any of them?

Ben8282

82 transactions all for exactly £20? I wonder what you and your gf buy almost every day from this shop, always managing to spend £20, no more, no less. Also the total of these transactions is £1640. How can you possibly not notice that you have all this extra money in your accounts over such a prolonged period. Even if you don't check your accounts online, you must receive statements or see your balances when you withdraw cash at an ATM. Plus, if you have spent this £1640, surely you must have realised that you were spending lots of money. Where did you imagine this extra money you were spending was coming from?

Why don't you go and ask the staff in the shop why they have done this. You are after all a very regular customer so they should be able to tell you. Threaten to take away your daily £20 worth of business.

sheilaluc

and were your girlfriend's £20 as well. If you had 82 transactions over 3 months, you must know if you went to that shop most days.What type of shop was it? Seems strange to me

jonesMUFCforever

Reading OP 's previous posts he works in ACCOUNTS for the Daily Mail!
.....And spends a lot of money on fireworks.

furiousjammin

hi all. an update on the situation. This issue was not mine, but a friend at works. (their internet is blocked at work, so i let them use mine)

i presumed they had logged in under their own name, but it seems they have used mine!

so just to clarify, the issue wasnt mine, but the guy at work who sits opposite me

im with you guys, id know if any "notable" amount of money hadnt left my account and would look into it.

Story from the local paper...
"http://www.thisisleicestershire.co.uk/Hundreds-hit-Wigston-store-payment-glitch/story-15496925-detail/story.html"

furiousjammin

jonesMUFCforever wrote: »

Reading OP 's previous posts he works in ACCOUNTS for the Daily Mail!
.....And spends a lot of money on fireworks.

nothing wrong with fireworks :j

Millie_Millsters

furiousjammin wrote: »

Story from the local paper...
http://www.thisisleicestershire.co.uk/Hundreds-hit-Wigston-store-payment-glitch/story-15496925-detail/story.html

That explains a lot and puts a whole different spin on the story.

Quote from the above link

"...yet we have decided to refund them because our loyal customers are our number one priority.

"Without them we have no business."

Now that's customer service!