Phone versus letter ??

starchild421

Hi folks

I am about to embark on claiming ppi back from various orginisations and was wondering what peoples experiences were regarding phoning up rather than writing

Does it speed the process up ??
two people i work with both phoned lloyds ppi line and were given account and loan information over the phone and also if they had paid ppi on any of the services (loans or cards) over the years .
They have both received settlements that they are happy with.
one of the two also phoned mbna and again received a cheque fairly quick.

I have numbers for most of the companies i am claiming against but not tesco


Any advice and help would be welcome

Regards

Mark:(:(

savingshark

In my experience, the companies deal with the complaint in the order which they were received therefore phoning may make it a day or two quicker but it can come down to the complexity of your case, the companies current work load and how quickly they can track your information.

Both means have advantages but I would say it's easier to get all your reasons for a mis-sale down in a letter than in a telephone call.

Hope this helps!

J_i_m

Letter is likely to get a written response as well which means you can take your time reading it and digest the information within it to be better able to understand it.

On the phone the person dealing with you is likely to talk very fast (because they're under pressure to deal with people as quickly as possible) which for me at least makes taking any information in let alone understanding it very difficult indeed.

So for me, written is better than verbal.

[Deleted User]

It's also important to note that some banks don't allow the complaint to be taken by 'phone.
Isn't the whole point of filling in the consumer questionnaire so that all the relevant information is in one place and so speed up the assessment process?
It's also wise, surely, to have a written record of information provided in support of claims?