Specsavers continuing to charge me

Fuzzy_Duck

Sorry, deleting this as part of the issue was my mistake, so not really fair to leave it up!

shaun_from_Africa

yes, you can cancel the direct debit.
You should also contact your bank informing them that you have cancelled the contract that the DD was set up for (show them proof of the cancellation if possible), and tell them that the last payment was unauthorised and you want to claim on the direct debit guarantee.

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/27/27-directdebit-guarantee.htm

The direct debit guarantee applies to all banks and building societies taking part in the direct debit scheme. It says that:

• if there is a change in the amount to be paid or the payment date, the person receiving the payment (the originator) must notify the customer in advance.
• if the originator or the bank/building society makes an error, the customer is guaranteed a full and immediate refund of the amount paid.
• customers can cancel a direct debit at any time by writing to their bank or building society.